Providence Health & Services Reporting Analyst - Revenue Cycle in Washington
Providence St. Joseph Health is calling a Reporting Analyst to work remotely within our footprint states: AK, CA, MT, OR, TX and/or WA.
We are seeking a Reporting Analyst who will provide core business intelligence that enables PH&S Revenue Cycle to improve performance, reduce client costs and increase the effectiveness of revenue collections.
• Analyze and report on service delivery, performance metrics and accounts receivables to help ensure PH&S Revenue Cycle meets or exceeds its targets.
• Identify and escalate major business risks by establishing “early warning” processes and proactively work with management to identify root causes of problems.
The functions described in this position description carry out the Mission, Vision, and Core Values of Providence Health & Services (PH&S) by ensuring that all healthcare services provided at the facility are billed and paid both accurately and timely. The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.
In this position you will have the following responsibilities:
Analyze and report on service delivery and performance metrics in a proactive and timely manner, taking initiative to recommend changes for improvement.
Analyze and report on accounts receivables including trends, cash results, aging, bad debt and payment success. Recommend improvements to AR performance through in-depth analysis and use of business acumen.
Analyze and report on agent performance metrics, cash collected, payment plans and promises to pay, making suggestions for tactical or operational change to ensure targets are met.
Design and prepare scheduled and ad-hoc reports for senior level management to help monitor overall performance, and flag issues on an “early warning” basis.
Work with management in the Center to plan campaign strategies. Provide analysis, production support and evaluation of the effectiveness of campaigns and recommend improvements relating to targets, timing, staffing etc.
Identify and provide core business intelligence to management surrounding performance, cost and effectiveness of the Center. This includes review of systems, processes and procedures as needed.
Identify and resolve problems associated with the interaction/integration/effect on interfaced systems, including working with management, vendors, banks, government agencies etc. to ensure business continuity and performance.
Proactively communicate issues related to downtimes, procedural and application problems.
Facilitate resolution of problems that may require multi-disciplinary technical and functional skills.
Document all processes and procedures for the Reporting Analyst role so there is a knowledge base available for another analyst to support the primary role as needed.
Some responsibility for department workforce reporting.
The Reporting Analyst will cross train on the essential functions of the Workforce Analyst to ensure business needs are met.
Identify opportunities for continuous improvement to foster an environment of best practice.
Maintain confidentiality of all patient demographic, medical, and financial information. Maintain confidentiality of all Providence Health & Services Revenue Cycle and client information. Ensure proper handling and disposal of confidential documents and adherence to all HIPAA rules and regulations.
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as Providence Health & Services policies and procedures in all aspects of job performance.
Required qualifications for this position include:
Minimum of three (3) years experience in analytics and metrics in a call center/customer service environment.
Minimum of one (1) year experience with accounts receivables analysis, trending and reporting.
Preferred qualifications for this position include:
Medicalrevenue cycle management experience.
Knowledge of Excel, Access and SQL.
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Analytics/Business Intelligence
Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska
Req ID: 323833