Providence Jobs

Job Information

Providence Health & Services Laboratory Client Services Representative in Walla Walla, Washington


Providence is calling a Laboratory Client Services Representative (Clinical Laboratory Services, Evening shift, 1.0 FTE) to Providence St. Mary Medical Center in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Consistently demonstrate adherence to the principles and requirements outlined in the Commitments and Compliance Integrity Program and any other organization or departmental materials related to compliance with laws, regulatory requirements

  • Consistently demonstrate adherence to Medicare and Medicaid regulations which directly or indirectly relate to the performance and job expectations

  • Employee demonstrate knowledge of PSMMC’s policy on Patients Rights and Responsibilities and respects these rights and responsibilities in carrying-out daily activities

  • Actively participate in departmental and organization performance improvement activities in accordance with hospital and joint commission standards

  • Perform his/her work in a manner that meets or exceeds the level of care and service that PSMMC promotes to the communities we serve

  • Participate in hospital and department specific practices to maintain a clean, safe and comfortable environment for patients and staff

  • Maintain the security and confidentiality of data and information used in performance of his/her daily duties conforming to hospital policy, laws and regulations as appropriate

  • Provide clear, concise, pertinent reports/information

  • Follow established policies and procedures to identify and reduce the risks of acquiring or transmitting infection

  • Maintain positive working relationships and fosters a cooperative work environment

  • Communicate effectively with patients, physicians and staff in a professional manner

  • Understand and comply with department Safety plan

  • Document all discrepancies and problems properly

  • Support laboratory quality assurance initiatives that are being monitored

  • Expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures


  • Managing phone calls; answer questions if able or transfer to appropriate person

  • Receive specimens from couriers

  • Notify Patient Access for account registration

  • Enter orders into Epic

  • Fax and scan reports, requisitions, and ABN’s into Epic

  • Maintain the fax Que in Epic (investigates the reason for a failed fax)

  • Prepare reference tests for transport

  • Troubleshoot reference specimen concerns (i.e. specimen quantity/quality, delayed shipment, delayed results, etc.)

  • Reject testing based on quality/quantity or timing of specimens; contact provider and input orders back into Epic

  • Prepare and manage correspondence, documents, and reports.

  • Help cover lunches in processing

  • Demonstrate a concern for efficiency and cost effectiveness

  • Keep leadership apprised of problems, workflow and other relevant issues

  • Willing to adapt personal work schedule to department needs

  • Follow through with assignments

  • Ensure accuracy and completeness in assigned tasks and duties


  • Employee complete all tasks and duties accurately and timely within assigned shift. Demonstrates initiative to perform job duties autonomously

  • Attend mandatory and other education offerings per department and hospital requirements. May assist with education on the unit


Required qualifications for this position include:

  • Previous experience with computers

Preferred qualifications for this position include:

  • Completion of a phlebotomy course or 6 months previous lab experience or other clinical experience

  • State of Washington Medical Assistant-Phlebotomist Certification or Medical Assistant Certified within 30 days of hire

  • Current BLS-Healthcare provider (AHA accredited) within 30 days of hire

  • Customer Relations Management experience

About the hospital you will serve .

Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Patient Services

Location: Washington-Walla Walla

Req ID: 308218