Job Information

Providence Process Improvement Coach - NE Portland in Vancouver, Washington


Process Improvement Coach - Strategic Management Services Learning and Formation Team at Providence Oregon Regional Shared Services (NE Portland)

To provide leadership for the Providence Health System of Oregon using LEAN and Six Sigma methodology to identify and implement breakthrough strategies across institutional and functional boundaries that result in significant and documented improvement in healthcare and service delivery. The person in this position will take the lead in the development of measurement strategies, manage reporting systems, auditing processes, and will provide consulting assistance when appropriate. Additionally, a person in this role will be asked to teach process improvement tools (CAP, WorkOut, LEAN, Six Sigma, etc.) to other stakeholders. The Strategic Management Services division supports the mission and vision of Providence Oregon by leading and/or assisting in development of strategic plans, annual operating plans, business plans, market and environmental assessments, facilitating project management governance from the business-decision stage to final implementation and benefits gathering, deployment of effective process improvement, change management strategies and executes other strategic and ad hoc projects throughout the state of Oregon.


Required qualifications:

  • Bachelor's Degree in Business Administration, Healthcare Administration/Management, Industrial Engineering, -OR- related field -OR- ten (10) years of related work experience and/or military service in lieu of Bachelor's Degree

  • Six Sigma and/or LEAN certification

  • Three (3) years direct work experience in process/quality improvement, preferably in a healthcare setting

  • Experience in managing projects with multiple project teams, product development life-cycle, -OR- quality life-cycle

  • Participation in one -OR- more diverse and complex projects

Preferred qualifications:

  • Master's Degree

  • Completion of one (1) -OR- more Six Sigma projects

  • Certification in health care quality -OR- Project management

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Portland

Other Location(s): Washington-Vancouver

Req ID: 364801