Providence Health & Services Jobs


Job Information

Providence Health & Services Sr. Epic Applications Analyst - OpTime / Anesthesia in Torrance, California


Providence St. Joseph Health is calling a Senior Epic Applications Analyst - OpTime / Anesthesia to one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA, Torrance CA or Santa Rosa CA.

We are seeking a Senior Epic Apps Analyst to demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. Manage more complex projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes. Lead activities of project team, mentor and assists others in support of applications, projects and goals. Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.

Partners, collaborate and extend effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services. Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts.

Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.

In this position you will have the following responsibilities:

  • Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.

  • Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary.

  • Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.

  • Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.

  • Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.

  • Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.

  • Leads project teams as needed.

  • Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.

  • Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards.

  • Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause.

  • Understand and translate the business needs into system design alternatives, configuration and workflow validations.

  • Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals.

  • Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.

  • Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management.

  • Ability to travel as required

  • Perform rotational on-call responsibilities.


Required qualifications for this position include:

  • Bachelor's Degree Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience or equivalent educ/experience

  • Four (4) years Epic Certification with 4 years build experience

  • Seven (7) years build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience)

  • Epic Certification, within 90 days

  • Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end.

  • Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring.

  • Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows.

  • Skilled development of multifaceted testing plans and processes for complex systems.

  • Skilled trainer of database configurations, complex queries and elements.

  • Able to lead others in identifying ways to enhance or improve programs, processes and systems.

  • Proficient in Microsoft office products

  • Able to lead and mentor other leaders on internal project work with moderate to high complexity and risk.

  • Demonstrated ability to network collaboratively with members of all business lines.

  • Able to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities as well as mentor others in these skills.

  • Able to work independently and as part of a team.

  • Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.

  • Able to respect confidentiality of all information, especially related to patients, medical staff and employees.

  • Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Applications

Location: Washington-Seattle

Other Location(s): California-Burbank, Oregon-Portland, Oregon-Beaverton, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Alaska-Anchorage, California-Santa Rosa, California-Anaheim, California-Torrance, Washington-Olympia

Req ID: 248680