Providence Health & Services Patient Financial Associate/Collector in Torrance, California


Providence is calling a (Full Time - Day shift) Patient Financial Associate to Providence Little Company of Mary Medical Center in Torrance, CA.

In this position you will:

  • Be accountable for the calculation of patient’s insurance financial liability

  • Perform bedside visits to obtain financial information from patient

  • Collect patient financial insurance liability including co-payment, deductible, co-insurance, private pay packaging, in addition to upfront collections

  • Collect and input patient information into EPIC to ensure accurate billing


Required qualifications for this position include:

  • Bachelor’s degree or equivalent experience in Healthcare related field

  • Minimum of 3 years overall experience in integrated healthcare system in access services, financial counseling, upfront collections, insurance or related position

  • Working knowledge of Patient Financial Services processes with emphasis on calculating and collecting patient financial liability including, deductibles, co-pays, co-insurance, and out of pocket maximum

  • Knowledge of upfront collection and cash practices

  • Must be able to multitask, coordinating more than one event at a time

  • Excellent written and oral communication skills

  • Demonstrated knowledge of HIPAA, CMS, and JC rules and regulations

Preferred qualifications for this position include:

  • Epic Healthcare Systems experience

About the hospital you will serve

For nearly 70 years, Providence Health & Services, Southern California, has provided quality and compassionate health care, building on a tradition of excellence, innovation, teamwork and outreach to those most in need.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Finance & Accounting

Location: California-Torrance

Req ID: 179174