Job Information

Providence Patient Experience Specialist in Torrance, California


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Patient Experience Specialist

Serving Providence Little Company of Mary South Bay Community, this position serves as liaison between patients and their families, visitors, and the organization's departments, administration, core leaders, caregivers, and physicians for thorough and timely resolution of issues, concerns, and complaints. Provides a wide variety of administrative support for the Patient Experience Department and other departments in accordance with Providence philosophy, strategic goals and objectives. Responsible for managing data used to improve the patient and caregiver experience, quality of care, service, and patient safety by assisting in the analysis, planning , creation and maintenance of reports and database projects. Serves as a liaison between patients, families/visitors, and hospital staff as patient advocate while maintaining a positive and professional image when interacting with patients, families, physicians, caregivers, volunteers and the general public. Responsible for high-quality patient experience within all departments through direct and indirect services. Works directly with Risk Management and Core Leaders with a focus on risk avoidance activities.


Required qualifications:

  • Bachelor's Degree

  • 5 years Patient Experience/Service Excellence/Customer Service

  • 2 years Healthcare/Hospital related experience

  • Experience in data analysis, creating customized dashboards and strong data technology and system

  • Expert knowledge of Microsoft Excel to include tables, charts, pivot tables, data creation and manipulation

Preferred qualifications:

  • Experience in Cipher Orchid highly preferred

  • Experience in Studer Group Practices and Press Ganey/or other patient satisfaction vendor highly preferred

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the hospital you will serve:

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital serving the greater South Bay communities of Los Angeles since 1960. We are proud of our reputation for clinical excellence, use of advanced technology, and a distinct focus on providing care with a personal, healing touch. In addition to the finest general medical, surgical, and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care.

Providence Little Company of Mary Medical Center,Torrance is proud to be recognized as a Magnet® Designated Hospital. We are the only South Bay area hospital to be named a 100 Top Hospital by Truven Health; a distinction we have held four years in a row. As a recent recipient of the Premier Award for Quality by the Premier healthcare alliance and the American Hospital Association McKesson Quest for Quality, our commitment to outstanding patient care and operational efficiency is clear.

As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person and give special concern to the most vulnerable members of our community.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality/Risk/Safety (Non-Clinical)

Location: California-Torrance

Req ID: 350298