Providence Health & Services EHR Implementation Program Manager in Torrance, California


Providence is calling an EHR Implementation Program Manager to Providence St. Joseph Health in Irvine CA, Torrance CA or Burbank CA.

We are seeking an EHR Implementation Program Manager to be responsible for managing a portfolio of efforts designed to support the growth and expansion programs at PH&S and Swedish. This position will work collaboratively with facility operational leadership, intake and governance teams as well as IS groups required to deploy IS services. The Program Manager is the primary point of contact between facility executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of high priority efforts. The Program Manager is also accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables.

In this position you will:

  • Develop growth and expansion projects in alignment with the organization’s strategic plans and objectives.

  • Builds support to influence decisions in order to ensure work toward common objectives.

  • Proactively informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.

  • Manage client expectations for timelines and deliverables from request through the project lifecycle.

  • Develop and gain sponsor approval for the growth and expansion delivery dates.

  • Develops root cause analyses and process improvement plans.

  • Maintains all program artifacts.


Required qualifications for this position include:

  • Bachelor’s degree plus eight years experience in information technology, project management, healthcare administration or clinical field.

  • 10 years experience leading large, diverse and complex projects.

  • Expertise and experience with Project Management methodology based on project management principles.

  • Experience facilitating complex decisions making among multiple executive stakeholders with different interests and priorities.

  • Experienced in vendor/contract management and negotiations.

  • Ability to utilize special equipment such as telephone and personal computer equipment; software including business applications, electronic medical record, practice management, financial management, project management and reporting. PC peripherals and other office or AV equipment such as digital projectors, fax, scanner, copier and others.

  • CAP, Workout and Lean education required as soon as available or within the first two years on the job.

Preferred qualifications for this position include:

  • Electronic Health Record (acute and ambulatory) implementation experience preferred.

  • EPIC preferred (open to Cerner, All Scripts, and other EHR's)

  • Masters degree in a related field.

  • Experience in incorporating process improvement methodologies into large scale projects; Certifications in process optimization such as Six Sigma, Lean, CQIA or other nationally recognized certifications.

  • Project Management Professional designation (PMI) Certification.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management - Non-Clinical

Location: California-Burbank

Other Location(s): California-Torrance, California-Burbank, California-Irvine

Req ID: 189299