Job Information

Providence Coordinator Scheduler * Temporary* in Torrance, California


Providence is calling a Temporary Coordinator Scheduler (Full-Time/Variable-shift) to Providence Little Company of Mary Torrance Hospital in Torrance, CA.

We are seeking a Coordinator Scheduler who will be responsible for coordinating all scheduling needs of patients from treatment start to completion; including but not limited to any and all necessary ancillary services as well as HDR(High Dose Radiation), Brainlab (Radiosurgery), OTV (On treatment Visits), six month, and one year follow up visits. This position is also responsible for answering telephone calls and ensuring that excellent customer service is provided to patients, physicians, and staff. Other duties include providing back-up for the Patient Services Coordinator and the Receptionist, as well as other tasks as requested by the supervisor.

In this position you will:

  • Implement and maintain established department, unit, and medical center policies, procedures, and objectives as well as improving organization performance program, patient/customer safety, environmental, and infection control policies

  • Answer, process, and/or transfer incoming telephone calls in a timely and professional manner

  • Maintain knowledge of scheduling structure as related to departmental procedures and requirements for scheduling ancillaries

  • Schedule patients for Follow-Up visits, RT (Radiation Therapy) visits, and OTV, adds physicians to appropriate OTV days, and dietitian to specified patients

  • Coordinate additional appointments with other departments or areas within the medical center as well as outside services in accordance with physicians, nurses, and therapists’ requirements as well as departmental and /or medical center policies and procedures

  • Communicate with ancillary services when scheduling STATS, same day add on appointments or other appointments when indicated

  • Review orders as patients are checking-out and schedules tests as necessary

  • Schedule follow up visits within six months of treatment. Creates QCL (Quality Check List) as a reminder to schedule appointments greater than six months

  • Provide general direction to patients regarding their appointments and reminds patients to bring their insurance card(s), authorization information, requisitions, and co-payment to their appointment

  • Provide backup support to Insurance biller

  • Provide training for new employees, and performs other duties as assigned

  • Respect the dignity, confidentiality and privacy of patients

  • Display positive and professional demeanor when communicating with patients, co workers, and all staff throughout the medical center

  • Facilitate authorization of medication refills for Medication Management clinic patients

  • Take appropriate action to meet or exceed performance standards, including but not limited to patient data completeness and accuracy

  • Protect patient confidentiality and demonstrates commitment to serving the customer

  • Create a welcoming environment for the patients, their family, and other interdisciplinary team members

  • Complete initial and annual Competency Plan for assigned job and department

  • Evaluate clinic schedules for excessive booking or other scheduling needs two days in advance and makes appropriate changes as agreed upon with pharmacists and management

  • Schedule patients in the Medication Management Clinic

Required qualifications for this position includes:

  • MOAB I within 30 to 150 days of hire

  • Knowledge of medical/insurance billing procedures, including, but not limited to, Medicare, Medi-Cal, and other third party payers are essential

  • Excellent Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, nurses and therapists

  • Able to accept and carry out oral instructions accurately and work independently as well as part of a team within a demanding environment

  • Ability to prioritize work, handle multiple tasks to completion and skill in employing independent decision making techniques while performing various job duties

  • Skill in reading and understanding documents such as training manuals written in standard English and in speaking clearly and distinctly using appropriate vocabulary and grammar as well as the ability to proof read and monitor own work for accuracy

  • Telephone etiquette to handle multiple in-coming calls and a very busy schedule with courtesy and tact

  • Able to adapt and implement frequently changing procedures

  • Knowledge of medical and radiation oncology terminology and the ability to distinguish different exams and medical diagnoses

  • Skill and comfort in dealing with chronically ill patients on a regular basis

  • Knowledge of standard insurance plans (e.g., HMO, PPO, Medicare, MediCal, etc.)

  • Knowledge and familiarity with the department and medical center computer systems, including pre-registration, insurance verification, and registration procedures in the appropriate computer system or proven ability to learn new systems

  • Exceptional customer service skills

  • Demonstrated consistent professional appearance and demeanor

  • Able to be flexible with working hours, given adequate notice

  • Knowledge of IMPAC and TDS systems or proven ability to learn new computer applications

  • Superior computer applications skills such as Microsoft Word, Excel, Outlook, and PowerPoint, as well as Internet navigation skills

Preferred qualifications for this position includes:

  • Basic college courses

  • Bilingual (Spanish)

About the hospital you will serve:

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital serving the greater South Bay communities of Los Angeles since 1960. We are proud of our reputation for clinical excellence, use of advanced technology, and a distinct focus on providing care with a personal, healing touch. In addition to the finest general medical, surgical, and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care.

Providence Little Company of Mary Medical Center,Torrance is proud to be recognized as a Magnet® Designated Hospital. We are the only South Bay area hospital to be named a 100 Top Hospital by Truven Health; a distinction we have held four years in a row. As a recent recipient of the Premier Award for Quality by the Premier healthcare alliance and the American Hospital Association McKesson Quest for Quality, our commitment to outstanding patient care and operational efficiency is clear.

As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person and give special concern to the most vulnerable members of our community.

We offer a full comprehensive range of benefits — see our website for details — enefits

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: 104661
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Schedule: Full time
Shift: Variable
Career Track: Admin Support
Department: 7014 LCMT SURGERY
Address: CA Torrance 4101 Torrance Blvd

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.