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Providence Health & Services Clinic Manager I - ExpressCare *FT Days* in Torrance, California


Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.

Providence is calling a Clinic Manager I - Ec Or Admin (1.0 FTE, Days) at Express Care MSO in Torrance, CA.

Please upload a current resume reflecting all relevant experience.

We are seeking a Clinic Manager I - Ec Or Admin that will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations of the clinic. Ensures strategic integration of are and clinical practices to provide an optimal patient experience. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

In this position you will have the following responsibilities:

  • Work closely with the ExpressCare Clinics Lead Providers and Medical Director(s) to ensure that expectations of the patients and providers are met

  • Collaborate with Directors to determine or make recommendations on operating policy changes

  • Decision are focused on daily operations of clinics; may be project driven

  • Manage daily operations of up to 6 clinics

  • Manage staff; responsible for recruitment and/terminations and managing performance

  • Be responsible for succession planning and career development guidance

  • Determine processes that affect assigned clinics; recommends and implements process improvement and policy changes for assigned clinics to address areas of deficiency in patients’ concerns, production, quality of care and financial analysis

  • Successfully navigate through issues that impact/affect Providers, clinics operations, clinics compliance and business goals and understands their correlation and impact

  • Develop, recommend and implement strategic planning related to the clinics, the region, and the ExpressCare network; participate in marketing strategies to develop programs to enhance and further develop the clinic’s competitive position

  • Develop, monitor and adhere to annual clinics operating budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs

  • Make budgetary decisions for assigned clinics; accountability is direct and focused on exercising sound judgment according to defined policies and determines appropriate action

  • Be responsible for ensuring administrative and operational effectiveness for a clinic

  • Be responsible for identifying and discontinuing careless or negligent patient care due to staff skills, errors, faulty judgment or inadequate processes, policies or workflows specific to a clinic

  • Provide education and direction to providers and staff on the organization’s direction, initiatives and philosophy

  • Develop and maintain an effective organizational structure to facilitate clinics goals

  • Manage recruitment, retention, training, compensation, and performance management of all clinics support staff

  • Identify and address patients’ concerns, complaints and patient satisfaction survey in an appropriate and timely manner in accordance with ExpressCare customer service guidelines

  • Analyze monthly financial and operational reports for statistical data on patient levels, clinics productions and revenues

  • Oversee accounts payable, purchasing/inventory, payroll, billing and collection functions for the clinics

  • Oversee clinics participation and compliance in all ExpressCare programs; oversee quality and medical management programs for the clinic; assure compliance of same

  • Assist with selection/onboarding of providers

  • Develop and maintains effective and professional relationships with all patients, staff, and providers

  • Coordinate marketing materials and programs with business development staff

  • Oversee the maintenance of the clinics building, offices and equipment

  • Lead monthly all-staff meetings and actively participates in ongoing provider meetings

  • Lead staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical and psychological needs


Required qualifications for this position include:

  • One (1) year of Healthcare management, physician practice management and/or clinical operations experience.

Preferred qualifications for this position include:

  • Bachelor's Degree in Health-related field or business -OR- four (4) years of progressively responsible clinic experience will be accepted.

  • Three (3) years equivalent work experience which includes management experience

  • Demonstrated progression into increasingly responsible leadership/management roles, -OR-

  • Six (6) years Healthcare experience.

About the Ministry you will serve.

We're your faster way to well, with same-day appointments and extended hours seven days a week. We treat common conditions and offer convenient exams and lab tests. We're here when you need care for the stuff you just can't treat at home – a sore throat that won't quit, a soccer sprain, a stomachache that defies the pink drink. You get the idea. Come see us when you want fast care from folks who know health.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Torrance

Req ID: 316660