Providence Care Access Liaison PSJH in Torrance, California
Providence is calling a Care Access Liaison PSJH to Providence Strategic and Management Services in Torrance, CA.
We are seeking a Care Access Liaison to provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes ‘find a physician’ navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.
The incumbent performs all duties in a manner that promotes Providence St. Joseph Health's mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.
In this position you will have the following responsibilities:
Develop strong understanding of healthcare services and networks and answer a wide variety of related patient questions.
Schedule appointments and/or coordinates with facilities/clinics to provide timely appointments.
Provide tier 1 technical support for assistance with health care applications (such as MyChart and mobile applications).
Register patients and the public for classes.
Assist patients with access to educational, emotional and financial resources.
Educate referred patient about travel directions, parking information, dining and lodging near clinical services.
Ask probing questions to fully understand patient needs, and performs the work required to provide an answer to patient or referring provider’s needs internally, so the customer only has to call us once (first call resolution).
Required qualifications for this position include:
High School Diploma or GED.
At least two (2) years customer service experience, preferably in a health care environment.
At least two (2) years experience interacting with and engaging customers virtually over the phone.
Highly developed service and exceptional communication skills, including a personable, professional presence over the phone.
Ability to be patient and maintain a professional, calm, and appropriately empathetic demeanor when working with patients that may have serious health needs.
Demonstrated proficiency of computer skills and use of clinical and office software applications, including a phone queue system.
Ability to manage multiple priorities and tasks in a fast-paced environment.
Ability to learn new processes, a complex delivery system, and technology quickly, and aptitude for continuous change and department growth.
Detail oriented and thorough.
Ability to develop and maintain strong, positive working relationships with team members, leaders, clinic staff, and other partners.
Preferred qualifications for this position include:
- At least one (1) year Technical support experience
About the ministry you will serve.
Providence Home and Hospice Services provides quality, timely comprehensive medical care in the homes of patients and with facilities in Washington State’s King, Snohomish, Thurston, Mason and Lewis Counties. The wide-ranging care we provide includes the service of physicians, registered nurses, medical social workers, rehabilitation therapists, home health aides, and volunteers. The collaboration and teamwork that is demonstrated by these qualified individuals provides a comprehensive and caring medical experience for patients and their families.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Req ID: 272077