Providence Patient Care Coordinator - Northwest Heart & Lung in Spokane, Washington
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Providence is calling a Patient Care Coordinator (Northwest Heart and Lung Surgical Associates , Days, 1.0 FTE / Full Time) to Providence Sacred Heart Medical Center & Children's Hospital in CITY , Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
This position does have some flexibility in the schedule to work either a 4, 9 (7:30am-5pm) hour shifts and 1, half day (7:30am - 11:30am) OR 5, 8 hour shifts (8am - 5pm). Work days are Monday-Friday.
In this position you will have the following responsibilities:
Communication: Promote and demonstrate effective, open and honest written and verbal communication skills.
Self Management: Demonstrate self-management behaviors, which reflect a positive image of PSHMC, following established policies and procedures and promote an efficient, cost effective work environment.
Ownership /Stewardship and Accountability: Demonstrate good stewardship of resources by treating property of customers, Providence Sacred Heart Medical Center and co-workers with care and respect.
Teamwork: Work cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming.
Flexibility: Demonstrate flexibility by readily adapting to different situations to complete work.
Attend meetings such as staff meetings as required.
Plan and organize work to accomplish tasks.
Apply knowledge of NWHLSA policies and procedures related to scheduling and front desk functions.
Train new and existing office staff as needed.
Open front desk daily (check voice mail for physician messages/instructions, PA & PT locate) call hospitals to confirm OR schedules, confirm PA & PT availability for cases, schedule staff lunch times, copy and distribute schedules, help OR staff troubleshoot problems with digital images as necessary.
PA & Perfusion coordination of daily schedules, questions and or conflicts.
Coordinate and/or cover other PC’s for sick, vacation, lunch or break as necessary.
Ensure all aspects of patient privacy and confidentiality.
Demonstrate understanding of patient registration and scheduling systems.
Schedule new patient consults, surgical procedures (PSHMC, DMC, KMC, CWH), postoperative clinic visits, coordinate office visits with other providers, schedule and coordinate multiple visits with multiple providers for testing, office visits, etc.
Schedule diagnostic studies (CT, MRI, PET, PFT, CT angio, etc).
Patient recall including scheduling studies and or imaging, (facilitate and ensure physician review), scheduling recall office follow up, fax and/or send physician orders for studies; call results to patients.
Send physician orders as necessary.
Answer phones / backup telephone operator.
Prepare and coordinate patient return to work letters.
Surgery list and hospital list.
Schedule and help facilitate personal appointments for physician.
Rescheduling consults or surgical procedures when necessary due to emergencies or change in physician schedule and lengthy conversations consoling patients and families.
Request records for office visits and or surgical procedures; review all records and on-line studies to ensure accuracy and completion of records prior to appointment to facilitate of appointment.
Check in patients during assigned physician office clinic; collect co-pay, copy insurance cards, etc.
Verify patient demographic and insurance information for accuracy to send to NWHL authorization and referral department.
Register patient demographic information into computer system.
Meeting registration, travel & hotel registration for CME.
Assist assigned physician with on-line studies to include loading in computer system and support as necessary.
Daily reminders of meetings, patient admissions, surgeries, misc appointments, etc.
Wash dishes, clean kitchen, etc.
Coordinate KMC deliveries; distribute KMC deliveries to Spokane departments including billing.
Pleasant demeanor with patients and referring doctor offices.
Organize “Good Night Stay” for patients at the Madison Inn.
Patient instruction letters.
File charts, pull charts, locate charts.
Research (find patients in hospital, find charts, research and locate prior test reports, surgical reports, etc.
Preparation and distribution surgical packets (backup for MA when absent).
Keep track of PA & Perfusionists at all times.
Organize and call in crew to facilitate “acute” surgeries.
Review and distribute email as necessary.
Input PA and perfusion schedules in computer system.
Input physician on call into computer system.
Input meetings with staff, hospital staff, committee meetings, reps, etc into computer system.
Coordinate PA’s to DC pacing wires, pull tubes, discharge, etc per physician request.
Arrange social services and or interpreters for patients.
Coordinate research projects with PSHMC research department.
Distribute records from fax machine.
Required qualifications for this position includes:
H.S. Diploma or GED
Acceptable references from former employer(s)
Must possess a general knowledge of coding including use of CPT-4 and ICD-9 codes.
Knowledge of medical and/or insurance industries
Preferred qualifications for this position includes:
Coursework/Training: Medical secretarial course.
Meditech and MS office products.
About the department you will serve.
Providence Sacred Heart Medical Center & Children’s Hospital has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 279974