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Providence Health & Services Patient Care Coordinator - Float Pool in Spokane, Washington


Providence is calling a Patient Care Coordinator ( Float Pool , Day Shift, Full Time) to Providence Medical Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Offering a $750.00 sign on bonus to any new, external candidate hired into this position.

In this position you will:

  • Provide clinic check-in check-out

  • Assume primary responsibility for the accurate and timely scheduling for patients and families needing surgery and/or ancillary testing. This may include scheduling of appointments or procedures in the acute care ministries, as well as coordination of specialty visits and coordination of outpatient appointments with other providers.

  • Responsible for obtaining and maintaining the necessary documentation for scheduling.

  • Work collaboratively with families, departments providing services, physician offices, and physician specialists to coordinate resources needed.

  • Demonstrate a working knowledge of the functions, operations and policies, as well as departments where procedures occur.

  • Responsible for day-to-day processes and patient flow for assigned providers.

  • Call acute care facilities to confirm appointment s or schedules appointments, confirms provider availability for cases,copies and distributes schedules, acts as a resource person within practice for other outpatient and inpatient departments.

  • Apply knowledge of practice policies and procedures related to scheduling and front desk functions.

  • Daily opening and closing of cash box, following reconciliation process.

  • Work referral, pre A/R, coding and preventable denial queues.

  • Appointment reconciliation.

  • Scanning and faxing as required by clinic.

  • Reception area management

  • Using AIDET protocols

  • Keeping reception area clean and tidy, including personal space.

  • Answering multi line phone system to clinic standards, including proper chart documentation.

  • Understanding HIPAA and patient privacy.


Required qualifications for this position include:

  • High School diploma or equivalent

  • Customer service related experience

Preferred qualifications for this position include:

  • Associate's Degree in health care related field.

  • 1 year recent experience in the medical field.

  • Electronic Medical Record / Practice Management experience.

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Spokane

Req ID: 265515