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Providence Health & Services Manager, Security Services in Spokane, Washington


Providence is calling a Manager, Security Services ( Security , Days, 1.0 FTE) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Remain visible and interface directly with senior leadership, core leaders, physicians, caregivers and stakeholders in a manner which reflects Providence’s mission and core values.

  • Serve as an advisor to leadership on security issues related to the physical environment; Keeps stakeholders and leadership informed and involved; Educates patients, visitors, and caregivers on security’s procedures as needed; serves on requested committees to promote increased security awareness; constantly monitors and evaluates services on an ongoing basis; and sets an example of extraordinary customer service to security supervisors and officers.

  • Perform site assessments and ensures that security operations are compliant with Security Services policies, procedures, and reporting requirements required by the Joint Commission, CMS, and other state/local regulations.

  • Hire, coache, and, when necessary, terminate caregivers; remains objective when dealing with personnel issues; seeks input and provides consistent and timely feedback; remains accessible and visible to caregivers; communicates consistently with caregivers; coordinates and participates in security training and development programs; and ensures adequate security staffing coverage. Provides leadership and support to campus and non-campus security personnel.

  • Recommend and participate in the development of security policy and procedures; establishes and implements short- and long-range departmental goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; and creates changes required for improvements.

  • Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced caregivers.

  • Manage multiple projects including very complex, high risk projects and projects with demanding stakeholders to ensure required deliverables are met.

  • Work independently and manage time effectively. Make informed decisions about where to invest efforts based on established priorities as demonstrated by: completing assignments on time; communicating with stakeholders and leaders regarding prioritization and target completion dates based on business need or impact.


Required qualifications for this position include:

  • Bachelor's Degree in Criminal Justice, Business Administration or related field or equivalent educ/experience

  • 8 years experience in law enforcement, security, or related field, including 2 years in a supervisory capacity

  • Extensive computer and systems experience related to department operations, campus security, safety and staffing

  • Currently holds an industry recognized certification such as Certified Protection Professional (CPP) certification from ASIS International, Certified Healthcare Protection Administrator (CHPA) from IAHSS, or ability to obtain certifications.

  • Current driver license including a safe driving record per organizational policy.

Preferred qualification for this position include:

  • Healthcare security experience

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Spokane

Req ID: 267880