Providence Health & Services Manager, IS Strategic Partner - PSJH - Washington/Montana in Spokane, Washington
Providence is calling a Manager, IS Strategic Partner to Providence Health & Services in Renton, WA or Spokane WA, Issaquah, WA or Missoula Montana.
This position does require the selected candidate reside or relocate to the region the role will support, relocation benefits will not be provided.
We are seeking a Manager, IS Strategic Partner to apply their healthcare industry knowledge, operations acumen, leadership skills and Information Services experience to ensure that PSJH Information Services delivers the highest possible value to PSJH clinics, ministries and regions. They promote strong ministry relationships and optimal regional delivery of technical services through partnership, monitoring, and continuous improvement of IS shared services processes and projects. The Manager works directly with ministry leadership and users to ensure technology needs are identified, documented and acted upon in accordance with corporate IS processes, policies and strategies. The IS Manager must be able to accurately identify, triage, escalate and monitor service delivery concerns and must be able to communicate and collaborate effectively with regional and corporate technical teams, informatics and business teams from every healthcare discipline. The individual in this role must be able to analyze a situation quickly and support expedient resolution to problems via appropriate processes.
In this position you will have the following responsibilities:
Ensure IS strategies and requirements are adequately and accurately represented in all new regional requests. Participate in local ministry and regional operational governance, as assigned or directed, to ensure clinical and business strategies are aligned with corporate strategies. Collaborate with IS executives and leaders to develop and enhance IS strategic plans and technology road maps to meet customer needs.
Attend ministry operations & clinical governance committees, as requested or directed, as liaison for Information Services.
Participate on IS project governance committees to ensure high quality of IS work products.
Develop exceptional relationships with ministry executives & customers to understand local needs and customer requirements.
Facilitate completion of the documentation of new business requirements and the intake of new IS service requests and projects.
Facilitate fulfillment of business and clinical needs via appropriate operational service delivery processes and new technology requests.
Management of customer satisfaction and ministry service expectations in complex shared service delivery model.
Responsible for comprehensive local ministry issue management through appropriate triage, escalation and communication processes.
Monitors ministry project portfolios, acts as ministry project sponsor, and ensures appropriate communication on initiatives.
Partner with others to plan, manage, monitor and optimize ministry IS service operations.
Monitor standards for customer service within the shared services delivery model to report on and improve outcomes.
Adhere to roles, responsibilities & standardized processes within shared service delivery model to maximize effectiveness of IS service delivery.
Provide ministry specific mentoring and guidance to ministry based IS shared services staff.
Act as liaison for IS communications especially during service outages.
Serve as a role model for values and mission of Information Services and Providence Saint Joseph Health organization.
Required qualifications for this position include:
Bachelor’s Degree Computer Science, Business Management, Information Services or related field Or equivalent educ/experience.
2 years Leadership experience in a healthcare setting; Demonstrated ability to create and successfully execute strategic plans for highly complex issues; healthcare information services operations and support; experience standardizing complex and disparate processes; methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems. Must have proven ability to interact at and communicate to all levels of an organization. Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.
2 years healthcare information services operations and support; experience standardizing complex and disparate processes; methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems. Must have proven ability to interact at and communicate to all levels of an organization. Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.
Demonstrated problem solving skills.
Strong verbal communication and listening skills
Demonstrated customer service skills
Ability to build strong customer Relationships.
Effective leadership skills.
Demonstrated internal customer service focus which includes patients, physicians as well as all other employees. Extensive understanding of PSJH internal customers including operators, clinician, and patients and the various needs between individual ministries, programs and business units.
Comprehensive vision of the PSJH end-user experience. Anticipates and takes personal responsibility for customer satisfaction and service excellence.
Respected leadership skills, particularly in the areas of business and IS strategic alignment. Exceptional communication and ability to present complex information to others.
Ability to maintain comprehensive knowledge of the IS solutions suite and effectively represent IS to customers and customers to IS. Ability to tactfully and carefully manage end-user expectations of Information Services
Thorough understanding of current developments and trends in IS service delivery, strategic planning, customer service and relationship management, project management.
Preferred qualifications for this position include:
- Masters Degree in IS, Business, Healthcare Administration, or a related field Or equivalent educ/experience.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Information Technology
Other Location(s): Washington-Issaquah, Washington-Spokane, Montana-Missoula
Req ID: 181454