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Providence Health & Services Executive Director, Operations in Spokane, Washington



Under the direction of the Sacred Heart Medical Center Chief Operating Officer, the Executive Director Operations is responsible for the effective operation, administration, and evaluation of key clinical and operational support departments. Directs, supervises and coordinates functions and activities in assigned areas of administrative responsibility. Additionally, this person is responsibly to be the executive liaison for contracted, shared and regional services at the facility level to ensure quality, regulatory compliance, and service-level agreements are maintained.

This position contributes to the overall effective management of the Sacred Heart Medical Center and Children's Hospital and Holy Family Hospital quality of services, directs and assists direct reports to achieve results. The Executive Director will provide leadership in the operation of the Spokane Hospitals through planning, organizing, leading and controlling performance and will provide effective advice, through information to the Senior Leadership Team and will assume other administrative responsibilities when delegated by the Chief Operating Officer. This position serves as the Chief Executive's primary troubleshooter for large, complex, strategic, and politically sensitive problems and opportunities across the Spokane Hospitals.

This position is an integral member of the Spokane Hospitals Senior Leadership Team and actively contributes to the decision-making processes in meeting the needs of customers on both campuses as well as continuing to enhance the growth and quality of the institutions.

The Mission, Vision and Core Values of the Sisters of Providence are demonstrated and promoted daily by this individual. Open discussion and problem solving, frequent regular communications and a respectful and caring approach to staff, patients, families and medical staff are required.


  • Support the Chief Executive by being a consistent presence and administrative lead on both Spokane Hospital campuses.

  • Participate in the formulation of the Spokane Hospitals’ operating tactics in alignment with the Mission, Vision and Values, regional and system initiatives, including the design and development of specific tactics for the areas of responsibility.

  • Directors of the following departments for Both Sacred Heart and Holy Family Hospitals report to the Executive Director:

  • Imaging Services including relationship management with partner Inland Imaging-CT Scan, Interventional Radiology, MRI, Nuclear Medicine, Radiology, Ultrasound – also manages the 20 contracts with the joint venture with Inland Imaging

  • Throughput and ATC (Admission and Transfer Center, Transport, Administrative Supervisors)

  • Emergency Services: Peds ED, Adult ED, Trauma Services (Adult and Peds)

  • Security Services

  • Administration office manager (Admin assistants, administration office, mail room service)

  • Support the following shared services and departments including budget accountability, labor issues, quality, and regulatory metrics:

  • Environmental Services

  • Laundry and Linen Services

  • Laboratory Services (Blood Bank, Biochemistry, Clinical Laboratory Services, Cytology, Hematology, Histopathology, Microbiology, Molecular Diagnostics, Specimen Processing)

  • Facilities and Space Planning (in conjunction with regional facilities team)

  • Food and Nutrition Services

  • Supply chain liaison

  • Demonstrate a leadership style that reflects a professional, participative and facilitative approach. Provide oversight and coaching to directors and managers facilitating preparation and delivery of crucial or difficult conversations necessary to provide service.

  • Be accountable for oversight and management of operational improvement activities and business goals.

  • Routinely monitor the effectiveness of the staffing management and non-labor expense activities performed by direct reports. Accountable for productivity targets and other expense budgets, variances and improvement actions and routine reporting of results to the Spokane Hospitals Chief Executive.

  • Coordinate Value Stream initiatives across PHC.

  • Design and implement workflows and processes to identify care costs for inpatient and outpatient treatment processes when those are identified as outliers compared to other benchmarked facilities. Work collaboratively with and coaches Regional Directors in leading and implementing this work particular to their defined specialty areas.

  • Demonstrate comprehensive understanding of change management theory, leadership principles and patient care systems and is accountable for ensuring that new processes are developed based on best practice and scientific evidence, when available. Exhibit behaviors that enhance professional performance and reflect the key moral commitment, ethical principles, values and philosophy of PHC serves as a central resource for PHC Administration, Directors, and Managers regarding processes and champions the efforts at all levels without taking on their responsibilities for managing their assigned work processes. Ensure effective communication of changes, expectations, opportunities and successes related to processes within and outside the organization.

  • Provide project management leadership for strategies as assigned. Carry out strategy implementation through a rolling quarterly action plan written at each level of leadership and/or project plan as appropriate to the strategy. Design plans to outline tactics and progress toward strategy goals and are written.

  • Lead initiatives as identified by the COO. Develop recommendation and/or action plans for the completion or resolution of such projects, including business cases/business plans. Monitor implementation and suggest corrective action as appropriate.

  • Be accountable for participating in the development and implementation of a performance assessment and improvement plan for underperforming department(s) with input from direct reports.

  • Complete assigned tasks on-time and on-budget.

  • Participate in the Administrator-on-call rotation.

  • Present at organizational events, including new employee orientation, employee forums, medical executive committees, and leadership meetings.

  • Preside on committees as assigned by the Chief Executive.

Additionally the Executive Director, Operations will have the following accountabilities:

  • Building Healthcare Talent : Establish systems and processes to attract, develop, engage, and retain talented employees; create a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical and business challenges.

  • Business Savvy : Demonstrate a keen understanding of basic business operations and the organizational levers that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.

  • Coaching and Developing Others : Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.

  • Cultivating Clinical and Business Partnerships : Initiate and maintain strategic relationships with stakeholders inside and outside the health system to advance clinical and business goals.

  • Driving Execution : Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

  • Empowerment/Delegation : Share authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit’s strategic priorities.

  • Executive Disposition : Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect; convey an image that is consistent with the organization’s Mission and Values.

  • Influence : Create and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals.

  • Leading Change : Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyze new approaches to improve results by transforming organizational culture, systems, or products/services.

  • Motivating Through Mission and Values : Vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the Mission and Values become a reality.

  • Leadership Disposition : Demonstrate the traits, inclinations, and dispositions that characterize successful leaders; exhibits behavior styles that meet the demands of the leader role.

  • Leading Through Mission and Values : Keeping the organization’s Mission and Values at the forefront of associate decision making and action.

  • Planning and Organizing : Establish courses of action for self and others to ensure that work is completed efficiently.

  • Strategic Decision Making : Obtain information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commit to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.



Required experience/education for this position include:

  • Master's Degree in Health Administration or Business Administration

  • 10 or more years in progressive managerial and leadership experience

  • 10 or more years of senior or executive leadership at a regional level in an acute care setting

  • Strong process improvement skills

  • Strong time management skills with the ability to prioritize and multi-task

  • Meticulous and strong attention to details

  • Strong results orientation

  • Ability to lead teams and counsel individuals as needed

  • Strong interpersonal and teamwork skills

  • Ability to work in a heavily matrixed environment.

Preferred experience/education for this position include:

  • Black Belt in Six Sigma or similar certification in process management.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: Washington-Spokane

Req ID: 314918