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Providence Health & Services Executive Director, Network Development in Spokane, Washington

Description:

THE ROLE

The Executive Director Network Development will be responsible for optimizing, managing and executing regional network development for WA/MT and Swedish Health Services. Key responsibilities will be building a robust network of relationships and structure to build a comprehensive, data-driven approach to address network gap in all service areas across the two regions. The Executive Director will build and maintain strong relationships with each internal business unit to assist in developing a winning strategic approach to grow in-network connectivity and revenue in the WA/MT and Swedish Health Services regions.

The Executive Director, Network Development will be responsible for achieving new growth for all business units while retaining current volumes consistent with the annual budgeted revenue and the strategic plans of each business unit/service area. The position also provides leadership across WA/MT and Swedish Health Services in developing further refinement of current market strategies and developing strategies for new market opportunities related to product or service line expansion, geographic expansion and collaboration with other Providence businesses to enhance the offerings of Providence in the community. The Executive Director provides leadership for a team of Account Executives to accomplish specific objectives and strategic outcomes as established by each business unit/service area.

MAJOR CHALLENGES:

  1. Strategizing goals and maintaining performance with multiple complex business units/service areas.

  2. Building a strategy to develop in-network growth.

  3. Managing change as WA/MT and Swedish Health Services moves into a new organizational structure with new/different business units.

  4. Establishing metrics and targets across business units/service areas that have disparate computer systems and reporting capabilities.

ESSENTIAL FUNCTIONS

  • Generate and participate in developing engagement approaches to optimize in-network growth for WA/MT and Swedish Health Services.

  • Accountable for development of strategic goals for network development service lines.

  • Develop strategic growth plans for new business and territory expansion.

  • Accountable for in-network activity for defined geography including ownership and execution of development and strategies

  • Research and analyze market and competitor data to evaluate and enhance marketing opportunities, competitiveness, and strategic planning.

  • Understand and keep current with trends affecting outreach services and its clients. Act as a resource on legislative, regulatory, reimbursement and competitive issues with all business units and prospective customers.

  • Understand and routinely assess the profitability of accounts in relation to the services provided. Use profitability assessments to determine appropriateness of additional client service requests.

  • Prepare a monthly in-network connectivity report updating progress towards meeting goals, describing competitive activity, service issues, identifying customers at risk and setting goals for the upcoming month.

  • Accountable for the usage, governance and maintenance of the CRM tool. Ensure that Account Executives are trained and utilizing the CRM to its fullest extent, including timely and detailed recaps of customer calls

  • Identify outcome measurements and targets, and provide status reports to senior leadership.

  • Provide performance management to team members to guide their achievement of targets.

  • Perform any other activities as necessary to achieve the goals set forth in the general summary of the position.

Qualifications:

IDEAL QUALIFICATIONS

Required experience/education for this position includes:

  • Bachelor's Degree

  • 10 or more years of experience in a healthcare sales or network development capacity.

  • 9 years of progressive Leadership experience

  • 10 or more years of experience should demonstrate a proven record of leading others as well as sales/development generation and meeting or exceeding revenue targets

  • Excellent verbal and written skills

  • Ability to communicate to a wide variety of audiences

  • Ability to deal with high levels of ambiguity and complexity

  • Business development skills and a proven ability to identify and assess new opportunities in a variety of service lines

  • Demonstrated understanding of business operations

  • Demonstrated understanding of broad technical concepts related to all business units within integrated healthcare delivery systems

  • Knowledge of all accreditation/regulatory requirements pertaining to sales and marketing activities.

  • Ability to perform profitability and margin analyses

  • Engages in active listening and demonstrates the ability to translate information gleaned into solutions and sales

  • Ability to solve problems and remedy conditions in order to retain business

  • Ability to organize work flow in a dynamic environment

  • Ability to select, lead, train encourage, motivate and counsel employees

  • Ability to work with a variety of people and positions

  • Ability to develop strategic plans to promote territory growth

  • Ability to lead and manage teams, holding them accountable for outcomes and mentoring their growth and development

  • Working knowledge of Microsoft Office Suite software programs

Preferred experience/education for this position includes:

  • MBA or MHA

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: Washington-Spokane

Req ID: 318934

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