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Providence Health & Services Director, Laboratory Services in Spokane, Washington


Providence is calling a Director, Laboratory Services (Lab Services, Day Shift, 1.0 FTE, 40 hours per week) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

The Director, Laboratory Services will oversee the Providence INWA service area including Providence Sacred Heart Medical Center, Providence Holy Family Hospital, Providence Mount Carmel Hospital, and Providence Saint Joseph Hospital.

Apply Today! Applicants who meet qualifications will receive an email and text with some additional questions from our Modern Hire system.

In this position you will have the following responsibilities:


  • Leading Others: Creates an environment or culture that enables INWA to fulfill its mission and meet or exceed its goals.

  • COMMUNICATION: Establishes the relationship between the work of individuals and departments and the Mission / Values of Providence INWA. Communicates effectively through verbal, nonverbal and written communication and recognizes communication as a priority.


  • Planning: Possesses an awareness of current external trends and internal goals. Using valid planning principles, develops and prioritizes innovative approaches to business requirements in the development of specific objectives.

  • ACHIEVING RESULTS: Focuses on expected outcomes based on an understanding of systems.


  • The Laboratory Director continuously assesses self and determines own learning needs, seeking assistance and necessary education to acquire new knowledge and skills that enable one to adapt and prepare for a constantly changing environment.

  • Technical Expertise: Understands and maintains technical or professional aspects needed for areas of responsibility.

  • Budget and Fiscal Responsibilities:

  • Accurately prepares the annual laboratory operating and capital equipment budgets in coordination with each department supervisor and director.

  • Prepares the laboratory Specific Objectives for the next fiscal year.

  • Reports on Specific Objectives process on a quarterly basis to Administration.

  • Assures all laboratory productivity meets or exceeds budgetary expectations, makes adjustments where necessary.

  • Prints and distributes monthly financial data to all Division Supervisors and Directors for review.

  • Assures laboratory monthly financial reports and spreadsheets are completed monthly.

  • Monitors monthly financial reports and reports all variances to Administration and the Region Executive Director.

  • Approves payment on all monthly invoices from reference laboratories and other purchased services.

  • Assures laboratory overtime does not exceed 2% over time.

  • Develops pro forma financial statements for new services or personnel to submit to Administration.

  • Works with INWA Patient Financial Services to reconcile billing and/or collection issues, i.e. providing CPT codes, assisting with report generation or reconciling charges.

  • Provides for regular cost accounting of laboratory testing.

  • Assures that all payments are received and paid to testing partners and affiliates.

  • Charge Master Responsibilities:

  • In coordination with each department supervisor, ensures CPT codes are updated and reviewed on an annual basis for hospitals’ charge master.

  • Set Laboratory patient pricing on all new testing and ensure CPT coding for new procedures is correct.

  • Assure obsolete codes are deleted.

  • Assure new codes are set up appropriately to capture appropriate numbers and revenue.

  • Human Resource Responsibilities:

  • Provides monthly new-employee orientation on Providence policies and procedures.

  • Assures all policies and union contracts are enforced uniformly within the laboratory.

  • Assures all laboratory performance evaluations are completed on time according to policy.

  • Maintains laboratory job postings.

  • Recommends new position requests to the Region Executive Director and Administration.

  • Completes all attrition forms and requests for new personnel to Administration for approval.

  • Completes all position transfer forms.

  • Maintains laboratory master employee files and position book.

  • Completes all performance evaluations on laboratory Managers/Supervisors collaboratively with Technical Directors.

  • Assigns lockers to laboratory staff.

  • Completes payroll on all Laboratory Technical Directors and Supervisors.

  • Approves laboratory travel budget on all staff.

  • Assists in hiring, coaching, counseling and disciplinary processes on laboratory employees.

  • Assists in managing and responding to laboratory grievance procedures.

  • Works effectively with union representing certain laboratory staff.

  • Attend laboratory divisional staff meetings when appropriate.

  • Assures all laboratory job descriptions are reviewed and updated when appropriate.

  • Sets up and participates in Laboratory Open Forum meetings.

  • Compliance Responsibilities:

  • Updates and maintains all laboratory compliance policies and procedures.

  • Sends annual report to physicians.

  • Attends PSHMC Integrity Committee meeting.

  • Assures questions and answers to all compliance issues are responded to in a timely manner.

  • Positive Impact:

  • Reviews all KPI’s on laboratory activities, assures thresholds are met and defines action plans for areas targeted for improvement.

  • Regulatory Responsibilities:

  • Updates Laboratory General Policy manual on an annual basis.

  • Prepares annual Director’s Report to Administration.

  • Reviews all Medical Center Physician Routine Orders on an annual basis to assure CMS requirements are met for laboratory testing.

  • Assists in TJC and DOH accreditation processes and ensures laboratory regulatory guidelines are met.

  • Quality Assurance Activities:

  • Reviews all laboratory incident reports for trends and assures that processes are in place to avoid further problems.

  • Reviews all laboratory complaint forms.

  • Assures Service Recovery is implemented when necessary and appropriate.

  • Responds to all patient, physician and customer complaints in a timely manner.

  • Reviews all laboratory-corrected reports for trends.

  • Assists Risk Management in responding to significant events.

  • Participates in root cause analyses when appropriate.

  • Reports quarterly to IQC on laboratory performance improvement activities.

  • Recommends RPI process improvement activities where appropriate.

  • Inland Northwest Washington Service Area Activities:

  • Participates in INWA Value Analysis Teams for cost savings initiatives.

  • Meeting Participation:

  • Attends all regional, service area, departmental, and institutional meetings as required to include: Region Lab Council Meeting, Integrated Quality Council Meeting, Department Managers meeting, INWA laboratory staff meeting, Divisional meeting, Molecular Controls Committee and other meetings as required.

  • Chairs INWA Laboratory Supervisors meeting.

  • Misc. Duties:

  • Actively participates in School of Medical Laboratory Scientist training program by providing management lectures.

  • Joint Venture/Partner and Affiliates:

  • Assists Legal Department, Region Executive Director, and INWA Administration in contract writing and updates for affiliate agreements.

  • Monitors that all aspects of contracts are followed.


Required qualifications for this position include:

  • Bachelor's degree in Health Science

  • MT (ASCP) or other national certification

  • 7 years of overall Laboratory experience in a multi-facility laboratory setting

  • 7 years of progressively responsible Laboratory leadership and management experience

  • Proficient in Microsoft Teams, Outlook, Word and Excel

  • Must demonstrate analytical skills needed to interpret and prepare and analyze budget and workload data

  • Demonstrated analytical skills

  • Proficient in English written and verbal communication skills

  • Ability to lead/manage others

  • Ability to simultaneously handle multiple priorities

  • Demonstrates excellent judgment and decision making skills

  • Quickly troubleshoots and resolves problems

  • Possesses strong technical aptitude

  • Strong verbal communication and listening skills

  • Builds and manages effective teams

  • Demonstrates a high commitment to quality

  • Experience in a regulated environment

  • Effectively coaches and delivers constructive feedback

  • Ability to analyze and interpret financial data

Preferred qualifications for this position include:

  • Master's Degree in Health Administration or Business Administration

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Washington-Spokane

Req ID: 327345