Providence Health & Services CMO, Physician Enterprise NE Service Area in Spokane, Washington
This is an executive leadership role. This position will be accountable for the clinical, operational, and financial management of a large, complex, diverse Medical Group. The leader will work in collaboration with a variety of dyad administrative partner(s) in accordance with Providence Saint Joseph’s Health Mission and Values. The individual should have a history of demonstrating outstanding clinical leadership, administering clinical quality, recognizing clinical excellence to be able to distinguish clinicians that can deliver exceptional clinical and patient-centric care. This position also requires a significant amount of operational management. Candidates for this position should be familiar with all the management and operational components of ambulatory care. This position will be required to focus and lead in a number of core competency areas that are required within a large, complex ambulatory care environment. This role will be responsible for:
Consistently meeting productivity and financial performance targets
Lead quality initiatives including defining and meeting targets in concert with the integrated delivery system.
Work in partnership with medical group Chief Operating Officer in overseeing clinic operations.
Support recruitment of providers and caregivers; initiate and develop retention strategies for providers and caregivers.
Oversee physician offers and contracting process
Lead physician compensation structure
Demonstrate the ability to successfully interact and problem solve with providers, managers and administration to ensure optimal service(s) operations.
Lead medical group leaders in the establishment of annual performance objectives and provide annual performance reviews.
Coach medical group executives on issues of concern regarding job performance and clinic issues.
Provide a strong mentor relationship to medical group executives and assist providers in their leadership development.
Demonstrate strong collaboration and communication between management and providers.
Actively participate with medical group executives to develop and implement practices that will meet PMG’s strategic success metrics.
Consult with medical group executives on conflict resolution between providers and/or staff
Understand and be comfortable with working in a matrix structured environment.
Process information, in order to adapt quickly to changing healthcare environments and have the ability to lead region initiatives (from conception to implementation).
Prioritize and organize work in an accurate and timely manner; all the while, having ethical discernment
Clinical Service Line and Clinical Product Line Management
Knowledge and skills of clinical service line and clinic product line development
Collaboration with the clinical service lines leaders who are on point for managing the strategic development and planning for the whole healthcare system
Implementation of clinical service line and clinical product line plans within the ambulatory care environment
Prepared to lead specific clinical services as clinical subject matter experts according to specialty.
Operational and Practice Management
Knowledge and management skills to enhance the clinical operations of large, complex, integrated ambulatory care systems
Knowledge and management of provider productivity, staff productivity, revenue cycle, patient access and improving the patient experience in large, complex ambulatory care systems
Knowledge and management of clinical and administrative staffing and the human resource requirements for large, complex ambulatory care systems
Development and management of large financial budgets within the enterprise
Manage provider productivity, provider and staff position control systems and cost control measures in large, complex ambulatory care systems
Develop complex operational pro formas and work force plans for large, complex, ambulatory care systems.
Provider and Caregiver Experience
Knowledge of the root causes that impact provider and caregiver experience
Knowledge of factors and initiatives that enhance provider and care giver experience
Patient Experience Management
Knowledge and skills in the measurement and management of ambulatory care patient experience
Knowledge and philosophy of delivering patient-centric care
Patient Access Management
- Knowledge and management of all the components of patient access across the healthcare continuum
Ambulatory Quality and Population Health
Oversee systems for the clinic(s); relating to the utilization review, quality assurance and clinical outcomes management.
Accountable for the management of Continuous Quality Improvement, Patient Safety, and Population Health and Care Model Design within the Ambulatory Care Environment.
Strategic and operational leadership for a comprehensive ambulatory quality and population health program. These activities will include all aspects of preventive care, chronic disease management, ongoing patient outreach programs, applied data analytics, and transparent reporting of performance measures and improvement initiatives.
Responsible to lead the strategic design, implementation, and management of a sophisticated ambulatory-focused quality program with strong population health management underpinnings.
Education/ Work Experience:
M.D. or DO degree, preferably ten years in clinical practice
Significant leadership or management training is required
Preferably five years of senior medical group management and leadership
Management certification qualifications (e.g. MMM, MHA, MBA, MPH) are desirable.
Board certification in a clinical specialty.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Req ID: 263877