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Providence Behavioral Health Practice Manager - Rise Program in Spokane, Washington


Providence is calling a Behavioral Health Practice Manager (Rise Program, Day Shift, Full Time) to Providence Medical Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Provide operational and management support for their assigned clinic(s) and department(s) to the benefit of Providence Medical Group (PMG) providers, staff and patients under the direction of their assigned Director.

  • Be responsible for the direct management of assigned clinic(s) or departments with a total of 6 or less providers and a maximum of 20 staff.

  • Manage day to day clinic/department operations to insure smooth operations, quickly resolves operational issues/problems as they are identified.

  • Ensure effective patient care management that promotes high patient satisfaction. Provides input into the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.

  • Be responsible for staff recruitment working in collaboration with Talent Acquisition and Human Resources.

  • Provide timely employee evaluations; also provides timely employee coaching, mentoring and disciplinary action as necessary. All disciplinary action will be performed per PMG’s disciplinary process and policies.

  • Develop annual clinic/department budget. Works to achieve clinic/department financial budget goals. Prepares month-end report for Director which will include a variance analysis.

  • Adheres to established company compliance, policies, procedures and protocols. Develop and revise policies and procedures.

  • Provides ongoing clinical counseling supervision to direct reports or interns.


Required qualifications for this position include:

  • Associate’s Degree or 3 years of actual supervisory experience.

  • 1 year practice supervisory or management experience.

  • Knowledge of ambulatory care; background in clinic procedures including schedule management, registration, use of electronic medical record, patient flow, billing, referrals, and authorizations

  • Excellent written and verbal communication skills

Preferred qualifications for this position include:

  • Masters of Social Work from an accredited University

  • Licensed in Washington as a Licensed Independent Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Mental Health Counselor

  • 2 years of post graduate clinical experience

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Spokane

Req ID: 261307