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Providence Senior System Support Engineer (Digital Innovation Group) in Seattle, Washington


The Digital Innovation Group (DIG) at Providence Health & Services is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are looking for a passionate Sr. System Support Engineer 1 that will help us transform healthcare through technology that is smart, sophisticated, user-centric, and measurable. Your work will change healthcare as we know it. You will be supporting the software and hardware that powers the consumer healthcare experience for patients both in and outside of our hospital network. If you want to solve complex problems that make a clear and real-world impact in people’s lives, join us!

In order to transform healthcare, we need individuals who love cutting edge technologies. We run through the green fields, and take calculated risks. We learn from our successes and failures. In this position, you’ll be an integral part of DIG’s System Support team, and as resident subject matter expert in infrastructure, automation and software support, you will implement and advise team members to ensure all internally developed products are integrated seamlessly into production with the highest rigor of testing and automation as part of the software delivery life cycle.

You will apply your System Support Engineering expertise to improve the digital health care experience for both patients and providers. The System Support Engineer plays a critical role in developing the digital health and well-being experience at an enterprise level across the organization. You are a self- starter and will be responsible for customer service, troubleshooting, and assisting others with technical solutions. You are passionate and have a desire to keep learning new things. You’ll do this in a way that respects team work, diversity of opinion, and maintains our organization’s mission (Know Me, Care for Me, Ease My Way), and core values of Respect, Compassion, Justice, Excellence and Stewardship.

We need your skills to make this transformation! We’re looking for System Support Engineers who love to learn and work with new technologies. In this position, you will:

Essential Functions:

  • Have a passion for continuous improvement, automation, & delivering quality products and digital experiences

  • Thrive in and be a leader in organizations that keeps pace with the state of the art, and be an example and mentor to your team

  • Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the work group level

  • Demonstrate knowledge of optimal workflow processes and assists users in implementation, operations, and training

  • Dive deep into tech and continually be on the forefront of the latest tools, technologies, and strategies to help evaluate, prototype, and implement them to the team. Especially into IT Operations, Corporate Networking Technologies, SSO, Active Directory, LDAP, Firewalls, Cloud Tools management such as monitoring and management

  • Create functional and technical specifications, taking ownership of issues and solutions

  • Be an expert with agile continuous integration, delivery and DevOps & will champion the culture, processes, and tools required to maintain a frictionless high quality development environment. Manage workload and set appropriate expectations to team members

  • Provide on-going technical support in a live production environment including after hours on-call support (30-50%)

  • Adept at performing complex Root Cause Analysis (RCA)

  • Write custom scripts to reduce the need for human intervention

  • Take calculated risks, learn from success or failure, and apply that to the next problem in the pipeline

  • Build strong relationships with whole team and organization

  • Identify opportunities to increase efficiency and simplify solutions.



Required Qualifications:

  • Associates Degree in Computer Science or related field

  • 6 years of relevant industry experience in system support and have delivered solutions end to end

  • 6 years competency with the various tools, processes, test methodologies and languages used to accomplish your job.

  • 3 years' experience with IT Operations, Supporting Large Organizations, Ticketing, Ops tooling, Networking and Security

  • Ability to analyze information, evaluate results to choose the best solution and solve problems

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

  • Strong verbal communication and listening skills

  • Ability to simultaneously handle multiple priorities

  • Demonstrates a high level of accuracy, even under pressure

  • Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or related field

  • 6 years of hands on experience Windows/Linux/Mac OS environments

  • 3 years' experience scripting using Bash, Python, PowerShell, Peri or equivalent command line tools

  • Prior experience with Azure, AWS, Automation and CI/CD pipelines

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Development

Location: Washington-Seattle

Req ID: 256628