Providence Health & Services Senior Director, Chief of Staff in Seattle, Washington

Description:

The Digital Innovation team at Providence St. Joseph Health (PSJH) is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.The PSJH Digital team’s goal is to develop an ecosystem in which innovative companies who solve important problems in healthcare thrive by helping PSJH deliver higher quality healthcare at a lower cost via a better customer experience for patients

We are looking for a Senior Director, Chief of Staff in Seattle, WA . This position will have end to end responsibility for the business and administrative operations of the Digital team comprising eight executives (Vice Presidents) and more than 120 people.

The position will advise the Chief Digital Officer, and serve as a thought partner on major strategic considerations; coordinate and execute strategy; improve the team’s capabilities and performance where possible; and deliver on analysis and consulting assignments. She/he will also be responsible for internal team communications, certain external speaking engagements, and working with HR to drive more effective recruiting, caregiver engagement, and mission integration for the digital organization. and clinicians.

What you’ll be doing:

You will establish and maintain effective working relationships with staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence Health & Services staff, vendors and agents, and others. The position will regularly be called upon for presentations to colleagues outside of Providence and outside of the healthcare industry.

How you’ll be doing this:

  • You will be a thought partner to the Chief Digital Officer and team.

  • Conduct studies of complex issues that do not fit neatly into the major groups reporting into the Chief Digital Officer

  • Look for opportunities to improve the team’s effectiveness through developing processes that enable better execution, rhythm of the business, and effective meeting/process management

  • Lead through influence, working with team members across the organization.

  • Capture action items and thinks strategically about driving complex decision making and accountability in a highly matrixed and complex organization helping the team get to the best possible solution in the shortest possible time.

  • Serve as primary administrative contact with Providence shared services on matters related to Contracts, Procurement, Legal, HR, Recruiting, Facilities, Finance, IT improving the integration between these teams and the Innovation team.

  • Serve as the advocate and change agent where current processes do not support our needs.

  • Provide meeting support in preparation of agendas; dissemination of meeting materials; follow-up reports, and helping Chief Digital Officer drive accountability and follow up with his team and other teams.

  • Help the team develop an operational rhythm that will support the team’s mission of shipping innovations that will help PSJH serve patients, caregivers and clinicians more effectively.

  • Draft, develop and deliver communications to department staff and external parties.

  • Partner with Finance team to track progress and develop Long Range Financial Plan and operating plan narrative documents.

  • Drive analyses by finding accurate data sources within the organization to support fact-based, data-driven strategic decisions quickly.

  • Will also be responsible for internal team communications

  • Working with HR to drive more effective recruiting, caregiver engagement, and mission integration for the digital organization.

  • External/internal speaking engagements and presentation of the PSJH strategy and mission

Qualifications:

Bring us your expertise:

Education

  • Position requires a Bachelor’s degree, and an MBA from a top 20 school or other advanced degree.

Experience

  • 5-10 years of experience minimum in a leadership role, in a consulting role is preferred, so as to have the perspective of the leader they are supporting. Experience with a major consulting firm a plus. Experience in healthcare and technology a definite plus.

Preferred Abilities:

  • Comfortable with ambiguity and a fast-paced start-up environment in which you strive to install lightweight processes to help scale the business and drive better decision making.

  • A demonstrated track record of being a change agent, leaving every team and process better than you found it.

  • Must be extremely analytical and facile with complex financial and business analysis.

  • Able to work with teams to source data, analyze and interpret quickly and accurately.

  • Background in healthcare and technology preferred.

  • Must be able to dive deep into issues, understand the details, and synthesize and communicate a clear strategy.

  • Ability to think differently about how to solve problems and get large organizations to innovate quickly.

  • A demonstrated track record of building efficient, low weight, high-quality processes that result in great decisions and rapid execution.

  • Polished speaker and presenter

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else :

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

OUR MISSION :

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Director / Executive

Location: Washington-Seattle

Req ID: 193913