Providence Health & Services Senior Clinical Program Manager-TeleHealth in Seattle, Washington


Providence is calling a Senior Clinical Program Manager-TeleHealth - PSJH to Providence Health & Services in Seattle, WA.

We are seeking a Senior Clinical Program Manager-TeleHealth - PSJH to serve as a resource promoting the understanding, integration and application of telemedicine in healthcare settings. The Sr CPM acts as a liaison between the system telehealth serviceline (s) and partner telemedicine sites, leading clinical standardization and processes.The Sr CPM plans, coordinates and monitors the analysis, design, implementation, evaluation, optimization and maintenance of the clinical serviceline in collaboration with the Clinical Director, Sr Manager Engagements, serviceline leader(s) and medical director(s). This position collaborates with other Sr CPMs regional Telehealth Clinical Program Managers to design, implement, evaluate and continuously improve a standardized, system-wide telepresenting program as part of our system Telehealth strategy and workforce development plan. Caregivers in these positions are part of an on-call rotation to support systems and programs. Caregivers may also engage in travel across PSJH ecosystem.

In this position you will have the following responsibilities:

  • Promotes highest attainable quality in the use of telemedicine

  • Stays current with telemedicine regulatory standards for assigned services and or region

  • Frequently updates knowledge regarding adult learning methodology and issues and actively seeks opportunities to apply this knowledge to practice

  • Partners with Clinical Director, medical director and serviceline leader to design efficient integration of telemedicine serviceline into patient care processes

  • Manages clinical serviceline protocol creation and modification to assure program quality

  • Partners with clinical leaders at partner sites to address clinical quality care initiatives and as appropriate with medical director (s).

  • Collaborates with Clinical Director, Medical Direcotr and Serviceline Leader to establish serviceline KPIs

  • Collaborates with data analyst, and leadership to create and maintain clinical database to include conducting chart reviews

  • Collaborates with regional Telehealth leadership to identify, define and implement Telehealth projects within their region including the evaluation of community need, development of timelines and implementation strategy, consistent reporting on progress of the work plan and the identification and resolution of barriers to the successful implementation and operation of the program.


Required qualifications for this position include:

  • Stroke Program: MinimumLicensure Requirements:Must be a RN with current license and meeting all state requirements tomaintain licensure in state where licensed to practice. MinimumEducation: Prefer minimum BSN.MinimumExperience: Prefer minimum proficiency leveltypically achieved with 5 years of clinical experience in stroke program.

  • Requires excellent leadership skills and anability to interact well across departments, facilities, and organizations.Excellent program management skills to effectively provide broad clinical andquality oversight while maintaining fiscal viability and success of program.

Preferred qualifications for this position include:

  • Prior stroke program management preferred; prior experience with JC or DNV stroke certification preferred

  • Master’s degree in Healthcare.

  • Prior and current experience within Telehealth industry.

  • 4 years’ experience in program management implementing multi-departmental or enterprise solutions.

  • Current nursing license in the state in which they practice.

  • Multi state license may be required in some instances pursuant to the development of outreach programs.

  • Valid driver’s license.

  • Thorough working knowledge of healthcare and hospital operations

  • Ability to work with administrators, clinicians, technology staff and other disciplines.

  • Strong project management skills.

  • Ability to develop structures and processes to manage complex, interdependent work efforts.

  • Ability to implement programs on-time, on=budget, and within organizational guidelines.

  • Anticipates and takes personal responsibility for customer satisfaction.

  • Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.

  • Performs challenging tasks efficiently and effectively.

  • Anticipates problems and takes corrective action prior to completing the task.

  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

  • Demonstrated planning and project management skills.

  • Proven ability to set technology strategy.

  • Ability to plan and coordinate large-scale initiatives.

  • Strong attention to detail and outstanding analytical skills.

  • Proven collaboration skills and ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction.

  • Proven ability to organize multiple projects, schedules, demand and to meet shifting priorities.

  • Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.

  • Ability to communicate effectively with a diverse group of individuals

  • Listens with sensitivity and openness.

  • Actively seeks constructive feedback and remains open and receptive to it

  • Anticipates the information needs of others.

  • Proven skills in communicating with technical staff, and customers.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management - Non-Clinical

Location: Washington-Seattle

Other Location(s): Oregon-Portland

Req ID: 182825