Providence Health & Services Technical Laboratory Supervisor in Seaside, Oregon
Providence is calling a Technical Laboratory Supervisor to Providence Seaside Hospital in Seaside, OR
(1.0 FTE, Rotating/Variable, primarily Monday-Friday)
We are seeking a Technical Laboratory Supervisor that will possess excellent technical skills and knowledge as well as the leadership abilities necessary to supervise all activities of the lab in the absence of the Laboratory Manager. Duties include, but are not limited to, orientation and training of employees, performing personnel evaluations, supervising and performing technical operations as assigned by the Laboratory Manager. The delivery of services must be performed in a highly cost-effective manner while maintaining appropriate licensures and conditions as required by CLIA, OSHA, CAP, the Quality Plan and the Laboratory Compliance Program. The incumbent must support the primary goals of the facility and its Manager to improve service to emergent and critically ill patients and, where appropriate, to meet production goals and timelines necessary to effectively compete in the outreach market.
The Technical Laboratory Supervisor coordinates activities across multiple departments, requires excellent communication skills as well as comfort with matrix management. Close attention to workflow, including those areas not directly managed (such as couriers, specimen processing, and phlebotomy) will be required.
The incumbent must maintain up-to-date knowledge of and competency with numerous Federal, State and other regulatory body compliance and safety regulations. Complexity of the job is evidenced by the performance of multiple tasks and use of computer applications. The incumbent must be able to think independently and make decisions in a fast-paced environment. The incumbent must provide superior Service Excellence, utilizing good judgment that meets or exceeds the expectations of patients, visitors, physicians and Providence Health & Services staff.
The incumbent is expected to possess an understanding of the PH&S and the Regional Core Laboratory goals and strategies.
In this position you will have the following responsibilities:
Demonstrate competency in compliance by carrying out personal responsibilities required by the PH&S Laboratory Compliance Plan, including annual training
Maintain knowledge of and ensures technical areas are at inspection readiness necessary to meet all regulatory requirements associated with CLIA, OSHA, JACHO and CAP
Demonstrate competent performance in a minimum of 2 clinical specialties, with general knowledge and abilities in all clinical disciplines
Maintain bench skills to meet the stewardship goals of the department
Perform and documents scheduled and unscheduled maintenance on laboratory instrumentation as assigned
Monitor the standards of accuracy, precision, and efficiency in the performance of tests or the operation of equipment in specialty areas
Possess in-depth technical and theoretical knowledge of instruments and/or procedures, acting as a technical resource for others
Correlate data (clerical and technical) and monitors test results for reasonableness. Detects discrepancies and assists in resolution
Assist with the development or revision of procedures and the evaluation of methodologies / instruments for precision, accuracy and cost efficiency in concert with fellow supervisors
Establish workflow processes for newly implemented procedures
Develop, communicate and evaluate all direct reports for acceptable performance achievement consistent with goals of the laboratory organization and job description criteria
Take action to solve problems without waiting for direction, providing constructive resolution and succinct summary to peers and manager
Support regional goals in change management, assisting and educating staff as needed
Address evening and night shift concerns in positive manner, providing direction and communication for staff
Support the activities of the Lab Operations Manager as necessary to achieve budgeted revenue and expense targets and to meet the goals of the regional laboratories
Identify, interviews and recommends for hiring as needed within budget and/or management guidelines
Ensure appropriate communications are maintained with employees through written and verbal means
Ensure completion of the daily operations report.
Perform root cause analysis on all service and quality failures originating during second and third shifts
Identify and remediate within the scope of the position authority
Independently identify and resolve progressively complex testing discrepancies and specimen integrity issues and is able to troubleshoot, resolve and document variances to ensure continuous quality improvement
Accurately ensure performance and documentation of calibration of instruments and QC of reagents/media according to policy
Ensure all quality control procedures are performed prior to patient testing as appropriate
Prepare weekly / monthly QC reports, as assigned
Monitor trends and variations with QC data
Recognize areas for improvement within the clinical setting; seeks out and develops quality improvement projects
Act as a resource for others regarding QA concerns
Participate in and monitors staff participation in quality assurance programs to ensure accuracy, timeliness, and validity of results, and to promote quality improvement
Seek problem resolution in conjunction with peers and regional managers to develop systematic improvements affecting area of responsibility
Constantly evaluate and monitor workload and staffing in order to improve productivity and efficiency, striving to meet the expectations of PH&S as they relate to stewardship
Make effective scheduling decisions while minimizing budgetary impact
Understand and support FTE / budget requirements for evening and night shifts
Understand and support principles of quality improvement, efficiency and Service Excellence
Develop long-term strategies for the Laboratory capitalizing on use of human resources, equipment and automation
Suggest changes that improve services, quality or safety and/or reduce costs
Demonstrate safe laboratory work practices and appropriate use of PPE (Personal Protective Equipment), ensures compliance with PH&S laboratory safety and emergency management policies
Provide clinical orientation and training of students and new hires and coordinates staff development for section
Establish and monitor direct reports compliance for required competencies
Learn new procedures and/or assignments in established time frame. Implements changes and mentors direct reports, ensuring documentation and competence of staff
Required qualifications for this position includes:
Coursework/Training: Documented leadership coursework
MT(ASCP) / CLS (NCA) certification or equivalent from a national certifying agency
Five (5) years of Progressive technical laboratory experience in a high volume acute-care facility
Demonstrated outstanding Service Excellence experience
Demonstrate experience with State and Federal and other regulatory Compliance regulations including CMS (Centers for Medicare & Medicaid Services), CAP, JCAHO, CLIA, EMTALA
Preferred qualifications for this position include:
- Supervisory experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
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As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 286973