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Providence Health & Services Supervisor, Epic Applications in Santa Rosa, California

Description:

Providence St. Joseph Health is calling a Supervisor Applications PSJH – EPIC in one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA, Torrance CA or Santa Rosa CA.

We are seeking a Supervisor Applications PSJH – EPIC to provide excellence in applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations. The essential functions of this position include providing day to day support and supervision of the application staff. Supports the department and IS strategic goals, resource planning and utilization. This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for supervising, mentoring and developing application analysts as well as other staff. This position is responsible for the supporting the overall integrity of their application build and infrastructure, the success of new Epic and integrated third party product introductions. The position will primarily be focused on internal application teams and supporting the day to day functions for our analyst caregivers to ensure their success.

In this position you will have the following responsibilities:

  • Maintain relationships with key business partners and other leaders specific to their customer service line and IS partnerships

  • Support appropriate service delivery models for core application functions by managing the day to day applications team and its technology.

  • Ensure that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

  • As appropriate, manage and/or escalate critical issues problems or delays in production, projects or other initiatives that have an impact on the customer in partnership with their manager or senior manager.

  • Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to support the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.

  • Support the departmental and IS budget expectations and goals through day to day management of the team and the expectations set for their specified application.

  • Accountable to oversee compliance with department specific policies and procedures for applications that impact all of PSJH.

  • Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of applications management.

  • Maintain internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs Including active participation in process improvement to service delivery, increasing value and promoting customer service and satisfaction.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience.

  • 2 years of Information Service Leadership experience.

  • 4 years of working in a healthcare environment OR

  • 7 years application analyst experience in Epic and/or equivalent healthcare software.

  • Epic Certification within 90 days upon hire

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Washington-Olympia

Other Location(s): California-Burbank, Oregon-Portland, Oregon-Beaverton, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Washington-Seattle, Alaska-Anchorage, California-Santa Rosa, California-Anaheim, California-Torrance

Req ID: 268676

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