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Providence Health & Services Manager Health Information Management - Home Community Care in Santa Rosa, California


Providence is calling a Manager Health Information Management - Home Community Care (1 .0 FTE, Days) to Home Services Building in Portland, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Manager Health Information Management - Home Services Home Intake that will be responsible and accountable for Home & Community Care (HCC) HIM team operations, overseeing caregiver support and engagement, managing HIM processes that impact the revenue cycle, and ensuring HCC medical records are maintained in accordance with regulatory and institutional standards and requirements. This position manages on-site and remote teams that provide clinical support and HIM services for multiples HCC sites and regions.

In this position you will have the following responsibilities:

  • Plan, prioritizes, and maintains team processes that enable, support and promote optimum performance and meet federal, state, organizational and accreditation regulations and guidelines

  • Manage staffing schedules and allocation of resources to ensure timely completion of functions

  • Recruit, hire, and retain a diverse work force

  • Promote behaviors and tactics that supports a highly engaged team including coaching, mentoring, and developing caregivers

  • Complete performance appraisals in a timely manner

  • In collaboration with the HIM Director and Human Resources, initiates as needed progressive counseling and disciplinary steps to address caregiver performance

  • Ensure processes and actions performed by the team support and protect the integrity and confidentiality of the medical record

  • Lead team meetings and huddles to ensure caregivers are informed on team and organizational updates

  • Develop and manages productivity measurements that monitor and measure team efficiency, goal achievement and overall team effectiveness

  • Collaborate and communicates with the clinical and revenue cycle teams to ensure timely response to workflow questions and concerns

  • Participate in budget planning, monitors expenses and ensures the team is being fiscally responsible

  • Develops and implements new procedures, techniques, or technology to improve efficiency and support the mission and goals of Home & Community Care.

  • Ensures appropriate staff competencies are maintained (licensure, certification, orientation, mandatory training, and continuing education.

  • Serves as resource to operational teams and leaders providing expertise on the management of health information in both paper and electronic formats.

  • Serves on organizational committees (i.e. policy committee, Joint Commission preparation, revenue cycle meetings) as assigned and participates in professional peer groups as appropriate


Required qualifications for this position includes:

  • Bachelor's Degree in Business or related healthcare field -OR-

  • Associate's Degree in Health Information Management or related field and 3 years experience in health information management; - OR-

  • Seven (7) years of progressively increasing experience in a leading role in health information management, revenue cycle, or related healthcare field

  • Manager overseeing diagnosis coding must obtain one of the following coding certifications within 90 days of hire: HCS-D, HCS-H, or CCA certification

  • Three (3) years of Supervisory experience

  • Three (3) years of years multiple electronic health record applications, -OR One (1) year of electronic health record applications combined with at least three (3) years experience in IT Project Management/Integration/Implementation experience

  • Experience in project management.

Preferred qualifications for this position includes:

  • Coursework/Training: SixSigma CAP or LEAN Training; Project Management training

  • Registered Health Information Technician (RHIT) credential or Registered Health Information Administrator (RHIA) credential

  • Project management certification

  • Home Health, Hospice, Infusion, Quality Review, or Revenue Cycle operations experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Portland

Other Location(s): California-Anaheim, California-Santa Rosa, Washington-Vancouver

Req ID: 326146