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Providence Clinical Informatics Virtual Educator PSJH in Santa Rosa, California


Providence St. Joseph Health is calling a Clinical Informatics Virtual Educator PSJH to any of our locations across WA, OR, TX, ID, AK or CA. This is a long term temporary position that is expected to last through March 2022. This position is eligible for benefits.

We are seeking a Clinical Informatics Virtual Educator to be responsible for understanding curriculum content and delivering virtual training to adult learners; partnering with the Curriculum, Design and Review Teams, Instructional Designers, and Clinical Informatics in identifying training needs and contributing to course content that meets the needs of our Caregivers. The Virtual Educator will work in collaboration with Training Operations and Regional Clinical Informatics to manage the learning environment during education sessions; provide essential feedback in the evaluation of training content and student’s performance, and contribute to the strategic plans of the Virtual Training Program. The Virtual Educator provides direct support, initial and ongoing EHR training and competency validation to Providence Health & Services caregivers. Employees in this position must have the ability to understand and translate the functionality of Epic and related applications system configuration and workflow validations into training environment development, specific and easy to understand classroom presentations, and prepare and manage requirements for training sessions. Employees must be able to effectively present course content for a variety of audiences with different learning styles. The Virtual Educator performs all duties in a manner that reflects the Providence Health & Services mission, philosophy, and core values of respect, compassion, justice, excellence and stewardship.

In this position you will have the following responsibilities:


  • In collaboration with the Training Operations Team analyzes and evaluates the effectiveness of the Virtual Training and other innovative methods, classes and content.

  • Collaborate with Instructional Designers and Clinical Informatics Specialists to provide interventions and/or adjustments to curriculum delivery and content.

  • Effectively implement training programs including student evaluations.

  • Ensure that core curriculum and training knowledge delivered is consistent with and accurately reflects organization and industry standards.

Problem Solving:

  • Strong attention to detail and outstanding analytical skills.

  • Leverage electronic tools to problem solve caregiver issues during training delivery.

  • Able to facilitate online classroom technology with ease.

  • Able to solve IT problems with expedience and efficiently.

  • Able to accurately diagnosis issues and resolve or facilitate resolution efficiently and effectively.

  • Anticipate problems and takes corrective action prior to completing the task.

  • Set challenging objectives and work against self-defined standards of excellence to continually improve personal performance.

Customer Service:

  • Demonstrate skill at managing remote students, recognizing learning blocks quickly and taking action to remediate.

  • Respond and assist learners immediately upon request during a virtual training session.

  • Able to effectively communicate with learners and is perceived as approachable.

  • Proven ability to organize multiple projects, schedules, demand and to meet shifting priorities.

  • Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.

  • Anticipate customer needs and takes personal responsibility for customer satisfaction.

  • Consistently demonstrate outstanding skills in listening, developing understanding, and supporting the needs of others in a sensitive manner.


  • Demonstrate effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations.

  • Actively engage with other groups to collaborate on and influence the design and development of projects, curriculum and workflows.

  • Partner with key leaders and subject matter experts in relevant programs and services to efficiently integrate technology into training.

  • Collaborate with teams across the system to optimize resources, share expertise and improve training.

  • Demonstrated management skills and ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction.


  • Listen with sensitivity and openness.

  • Actively seeks constructive feedback and remains open and receptive to it.

  • Anticipate the information needs of others.

  • Proven skills in communicating with all levels of the organization.

Professional Development:

  • Frequently updates knowledge regarding health care trends, adult learning methodology and issues and actively seeks opportunities to apply this knowledge to practice.

  • Enhance professional growth and development through participation in educational programs, current literature, projects, meetings and workshops.


Required qualifications for this position include:

  • Bachelor's Degree in Clinical Informatics or equivalent education/experience.

  • 2 years of experience in a position that had the same or similar primary duties.

Preferred qualifications for this position include:

  • 1 year of experience with supporting clinician use of an EHR system, with expertise in hospital or ambulatory clinical computer applications (as appropriate for role), especially those used at PH&S.

  • Education or training experience using principles of adult learning in clinical environments. Experience in a clinical field.

  • Project management and Change management and process improvement leadership.

  • 1 to 2 years of experience in training delivery; creating, designing, and writing training materials.

  • Intermediate experience with Microsoft Office applications including Outlook, Word, Excel, PowerPoint as well as SharePoint.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: California-Santa Rosa

Other Location(s): Idaho, California, Washington, Oregon, Texas, Alaska

Req ID: 277859