Providence Health & Services Scheduler in Santa Monica, California
Providence is calling a ( Full Time/ Day Shift) Scheduler to Providence Saint Johns Health Center in Santa Monica, CA.
We are seeking a Scheduler to be accountable for scheduling various types of patient appointments from simple office visits to complex procedures, including coordinating schedules with multiple providers and other specialized resources. The Scheduler must be able to display professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholding and exhibiting the core values in all communication.
In this position you will:
Have contact with patients and providers, by telephone or in person, interviewing all with courtesy and demonstrated service excellence to create appointments and schedule procedures for specialized resources.
Respond to multiple phone calls and requests that often occur simultaneously in a courteous and professional manner.
Complete registration, verifying demographics and insurance, at the time of scheduling.
Collaborate with other departments regarding scheduling, resource or staffing conflicts.
Transcribe orders when applicable and/or link orders to patient appointments.
Ensure all computer system entries are completed accurately and timely.
Required qualifications for this position include:
High School Diploma or GED equivalent
One (1) plus years’ experience in customer service or healthcare.
Maintaining confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Compliance with all applicable Federal, State, and local laws, regulations, and requirements.
Knowledge and utilization of electronic and automated work tools (e.g., online access tools to payers, work drivers).
Knowledge of HIPAA rules and regulations.
Preferred qualifications for this position include:
College level course work, particularly Medical Terminology or Medical Assistance coursework.
Previous registrar, scheduler and third party payor experience.
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS).
Knowledge of CPT and ICD coding and medical terminology.
Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN.
About the hospital you will serve.
Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Location: California-Santa Monica
Req ID: 209461