Providence Health & Services Registration Representative - Outpatient Rehabilitation in Santa Monica, California


Providence is calling a Registration Representative - Rehabilitation ( Full Time / Day Shift ) to Providence Saint John’s Health Center in Santa Monica, CA.

We are seeking a Registration Representative - Rehabilitation to be responsible for scheduling outpatient visits, providing liaison functions between doctor’s offices, admitting, and therapy services, and coordinating treatments between departments.

In this position you will:

  • Schedule procedures and provide liaison functions between physicians, insurance companies, patients, and therapy staff, verify appointments are scheduled with appropriate resource, including patient name, procedure, date/time, and special considerations, and maintain close communication with therapists and supervisor regarding all changes in the schedule including add-ons, time changes and cancellations.

  • Print and distribute schedules, ensure that information is accurate prior to distribution, and monitor block bookings and open bookings for utilization and notify manager of conflicts, unusual requests and underutilization issues.

  • Be responsible for order entry on patient tracking and hospital information systems, initiate requests for prescriptions for medical procedures, document request and receipt of forms as appropriate, and assist in retrieval of patient’s records and/or films.

  • Register patients following department policy/procedure, with emphasis on accuracy of demographic/financial information, validate existing data related to prior registrations, and updating the patient account in the HIS system.

  • Maintain up-to-date information regarding insurance requirements per admitting department, obtain workers compensation and HMO/PPO authorizations and claim numbers, ensure all authorizations/verifications, copies of all necessary insurance cards, doctor’s orders, prescriptions and Medicare Compliance Forms have been obtained (in accordance with payer’s protocol and departmental policy), identify Medicare and Medi-Cal patients through Electronic Eligibility System, and ensure collection of patient co-pays and deductibles as well as estimated co-insurance (if applicable).

  • Ensure patient signatures are obtained on Conditions of Service, Advance Directive, Medicare Screening Form, and other documents as necessary.

  • Notify Supervisor of any demographic/financial issues that may affect reimbursement prior to the patient receiving service, keeping supervisor updated regarding physician concerns, scheduling trends and equipment conflicts.


Required qualifications for this position include:

  • High School Diploma or equivalent.

  • Ability to communicate effectively in English both verbally and in writing.

  • Knowledge of Medical Terminology.

  • 2 years’ experience in a hospital, similar medical setting, or physician’s office.

  • Previous registration experience, insurance verification experience, and/or scheduling

About the hospital you will serve.

Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: California-Santa Monica

Req ID: 181634