Job Information

Providence Patient Care Representative II - Ent Oph *$1,000 Sign-On Bonus* in Santa Monica, California


Patient Care Representative II (Full-time/Day-shift) - Providence Saint Johns Medical Foundation in Santa Monica, CA. $1,000 Sign-On Bonus

$1,000 Sign-On Bonus for eligible external hires that meet required qualifications and conditions for payment.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking a Patient Care Representative II who will be responsible for patient management, the flow of patients through the front office in an efficient and professional manner, the accurate coding of services rendered and over the counter cash management, management of patient charts and information, eligibility verification of insurance benefits, electronic appointment scheduling and patient registration, collection and submission of billing charge slips and other special projects as required.

In this position you will have the following responsibilities:

  • Answer phones promptly and courteously.Screen and direct phone calls appropriately.Provide a timely response to routine inquiries. Take accurate and complete messages, and forwards them promptly and accurately

  • Schedule patients in a timely and accurate manner

  • Complete the patient check-in process, to include greeting patients, managing the patient sign-in sheet, obtaining accurate and current patient contact and insurance information, ensuring that a current copy of the patient’s insurance card is on file, initialing the patient registration form and superbill to confirm the completeness of insurance information, and collecting patient co-payments

  • Complete the patient check-out process, to include maximizing collections by following department policies and procedures, reviewing the patient superbill for completeness, communicating follow-up instructions to the patient, scheduling the patient’s next appointment, or completing a patient recall card, and performing charge entry functions

  • Maintain an orderly and pleasing work space in order to ensure the integrity, efficiency, and safety of the practice, patients, and personnel

  • Maintain PAR levels for office supplies and submits orders as needed

  • Maintain equipment supplies and service

  • Coordinate with other departments to troubleshoot offices related issues, e.g. IS, Clinical Engineering

  • Act as a liaison with the building manager for practice site facilities maintenance

  • Scan and links text/images in Electronic Medical Record, when available

  • Documentation/Information Management

  • Utilize systems according to policy and procedure

  • Appropriate care and maintenance of system needs to be observed at all times

  • Strictly adheres to privacy practices and release of information procedures

  • Back office duty (light) and assistance with rooming patients to facilitate flow

  • Act as a liaison with the billing company to assists patient to reconcile billing questions or issues

  • Act as champion or site lead to facilitate roll out of new business systems or processes

  • Demonstrate responsibility and accountability for own professional practice in regard to:

  • Attendance, punctuality and patient confidentiality

  • Positive public relation image and working relationships

  • Obtaining necessary knowledge and skill needed to maintain competence and certifications

  • Completing all mandatory requirements, including annual safety programs, CPR, infection control and annual physical

  • Comply with Medical Foundation, department and unit standards, including but not limited to safety, infection control, quality management, environmental, confidentiality, and patient care

  • Participate in the development and attainment of team, department and hospital goals including:

  • Attending and participating in division meetings

  • Volunteering or accepting assignments for projects

  • Mission, vision and team ground rules

Required qualifications in this position includes:

  • Two (2) years experience in medical office

  • Proficient in P.C. software applications including, Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.

  • Able to prioritize, organize and coordinate work

  • Able to work effectively with many people at various levels of the organization

  • Excellent oral and written communication skills

  • Able to handle multiple tasks and appropriately prioritize

  • Able to clearly communicate with internal and external customers, including, but not limited to, patients, co-workers, management, physicians, and visitors

  • Able to maintain patient confidentiality and privacy in accordance to hospital policy

Preferred qualifications in this position includes:

  • Bachelor's Degree

  • Electronic health record (EHR) experience

  • Spanish Speaking

  • Expertise in CPT and ICD.9 coding

About the hospital you will serve.

Providence Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits — see our website for details —

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P363421
Company: Providence Jobs
Job Category: Patient Services
Job Function: Clinical Support
Schedule: Full time
Shift: Day
Career Track: Clinical Support
Address: CA Santa Monica 2125 Arizona Ave

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.