Providence Health & Services Lead Scheduler in Santa Monica, California


Providence is calling a Scheduler to Providence Saint John’s Health Center in Santa Monica, CA.

We are seeking a Lead Scheduler to assist Management in conducting daily operations, providing operational leadership to other staff members in areas specifically identified. The Lead Scheduler will be the lead of a team function and/or group of staff at a specified site.

In this position you will:

  • Have contact with patients and providers, by telephone or in person, interviewing all with courtesy and demonstrated service excellence to create appointments and schedule procedures for specialized resources.

  • Respond to multiple phone calls and requests that often occur simultaneously in a courteous and professional manner.

  • Complete registration, verifying demographics and insurance, at the time of scheduling.

  • Collaborate with other departments regarding scheduling, resource or staffing conflicts.

  • Transcribe orders when applicable and/or link orders to patient appointments.

  • Ensure all computer system entries are completed accurately and timely.

  • Maintain accurate, clear, concise, and complete account notes and other relevant information.

  • Relay work assignments to team members and track completion of tasks.

  • Schedule and coordinate team or other resources; oversee operational processes for his/her team or staff at his/her site.

  • Serve as a point of escalation for operational issues for his/her team or site.

  • Identify, analyze, suggest, and implement improvements to processes.

  • Participate in writing, implementing and monitoring operational processes.

  • Provide leadership in staff development and team building; provide input for employee performance appraisals.

  • Conduct meetings with staff; perform other duties as requested by manager.


Required qualifications for this position include:

  • High School Diploma or GED equivalent

  • One (1) plus years’ experience in customer service or healthcare.

  • Maintaining confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Compliance with all applicable Federal, State, and local laws, regulations, and requirements.

  • Knowledge and utilization of electronic and automated work tools (e.g., online access tools to payers, work drivers).

  • Knowledge of HIPAA rules and regulations.

  • Proven skills in communicating with technical staff, customers and all levels of management.

  • Excellent writing and verbal skills.

  • Completion of a development plan with primary manager, including related team and leadership development programs.

  • Must be able to travel by a variety of modes of efficient transportation to all PHS sites within scope of assignment.

Preferred qualifications for this position include:

  • College level course work, particularly Medical Terminology or Medical Assistance coursework.

  • Previous registrar, scheduler and third party payor experience.

  • Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS).

  • Knowledge of CPT and ICD coding and medical terminology.

  • Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN.

  • Course work in subjects such as team building, facilitating teams, process improvement, conflict resolution, etc.

  • Six (6) months experience within Providence.

  • Six (6) months prior lead or supervisory experience.

  • Mentoring with a senior leader in the division is recommended.

About the hospital you will serve. Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Santa Monica

Req ID: 207466