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Providence Health & Services Clinic Supervisor in Santa Monica, California


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Providence is calling a Clinic Supervisor (Full-Time/Day Shift) to Providence Saint Johns Medical Foundation in Santa Monica, CA.

We are seeking a Clinic Supervisor who will coordinate, and manage the activities of the outpatient clinic(s) that includes but is not limited to: Leading staff to ensure that patient care services are provided in a timely manner which is sensitive to the patient's physical, psychological, and spiritual needs; ensuring compliance with established clinic policies and procedures; overseeing business and revenue cycle operations in the clinic; performing all duties in a manner which promotes team concept and reflects the Providence Health System mission, philosophy and core values.

In this position you will have the following responsibilities:

  • Assist with components of clinic staff hiring, i.e. selection, training, and on boarding

  • Provide orientation of all new office staff following the regional and site specific guidelines

  • Supervise all aspects of daily functions of the clinic; implement actions plans to achieve department and system-wide goals, and serve as a role model to clinic staff.

  • Monitor productivity of staff to ensure proper staffing and equitable distribution of staff workload.

  • Maintain adequate staffing levels and proficiency of clinical staff to provide service via telephone or office visits.

  • Identify ongoing training needs of staff and work with manager to develop a plan for getting these needs addressed.

  • Ensure that time cards are filled out in a timely for all staff and providers.

  • Develop and monitor quality improvement action plan for the clinic in conjunction with the manager.

  • Conduct regular clinic staff meetings to facilitate communication.

  • Collaborate with other ambulatory clinics and hospital, e.g., lab/x-ray, etc. to achieve interdisciplinary improvements.

  • Maintain a safe environment for staff and patients through awareness of surroundings and participation in the safety program.

  • Work with practice manager, clinical lead, physicians, and Administration in defining, maintaining, interpreting, and implementing standards of nursing and medical assistant practices related to ambulatory care and nursing practice. Conveys new information to care coordinators, scribes, nursing and MA staff as needed.

  • Prepare and/or analyze monthly statistical reports as requested by practice manager, Director and/or physicians.

  • Participate and provide feedback performance evaluations for staff in a timely manner.

  • In conjunction with practice manager to counsel employees on positive and negative performance, and recommends disciplinary action, as needed. Keeping practice manager apprised of all disciplinary action needs.

  • Coordinate with billing office regarding all billing and collections processes and procedures.

  • Identify and solve patients concerns, questions, and suggestions.

  • Oversee the facilities maintenance of the clinic building, offices and equipment.

  • Oversee ordering and inventory of office and medical supplies.

  • Prepare all accounts payable.

  • Manage coverage for staff time off requests.

  • Perform other related duties as requested.

  • Comply with hospital, department and unit standards including, but not limited to, safety, infection prevention, quality management, environmental, confidentiality, and patient care.

  • Demonstrate responsibility and accountability for own professional practice in regard to:

  • Attendance, punctuality and patient confidentiality.

  • Positive public relation image and working relationships.

  • Obtaining necessary knowledge and skill needed to maintain competence and certifications.

  • Completing all mandatory requirements, including annual generic competencies and annual physical.

  • Participate in the development and attainment of Health Clinic goals including:

  • Attending and participating in division meetings.

  • Volunteering or accepting assignments for projects.

  • Mission, vision and team ground rules.


Required qualification in this position includes:

  • Knowledge of health care environment, medical office policies, procedures and human resource management practices

  • Management and leadership skills, especially ability to organize and conduct meetings

  • Ability to successfully interact with clinic physicians

  • ICD9-CPT Coding

  • Strong written and verbal communication and interpersonal skills

  • Problem solving, decision making, and implementation abilities

  • Ability to develop and maintain effective teams

  • Meet the mental and physical demands of this position

Preferred qualification in this position includes:

  • Bachelor's Degree in Business and/or healthcare related

  • One (1) year of supervisory experience

About the hospital you will serve.

Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Santa Monica

Req ID: 298501