Description
Providence is calling a Administrative Associate (Full-Time, Day Shift) to Saint Johns Health Center in Santa Monica , CA
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Applicants that meet qualifications will receive an email with some additional questions from our Modern Hire system.
Please upload a current resume reflecting all relevant experience.
We are seeking a Administrative Associate who will provide a wide variety of administrative and clerical support as needed. Maintains a positive and professional image when interacting with patients, their families, physicians, employees and general public. Completes various projects as assigned.
In this position you will:
ADMINISTRATIVE:
Greet patients and answers telephone
Receive and screens communications, transmits detailed information, answers questions, takes accurate messages, and keeps staff informed of communications received
Prepare drafts and finalizes correspondence, reports, memoranda, and educational materials using computer software applications
Maintain organized office space
SCHEDULING:
Receive and processes referrals ensuring that all required information is accurately provided
Coordinate and maintains the electronic appointment calendar using discretion in scheduling and rescheduling as appropriate
Schedule and assist with meetings, education classes, and special programs
FILE MAINTENANCE:
Maintain patient files to include chart assembly, record organization, filing paperwork, and completing medical records requests
Ensure that records are maintained in an accurate manner while maintaining confidentiality according to departmental policies and procedures.
DATA ENTRY:
Enter patient information in to computer database and updates as required
Retrieve information for audits and quality control
BILLING:
Verify patient insurance information and assists with filing charity care paperwork for patients without insurance
Review workqueues for missing documentation and corrects in order to maximize reimbursement
CUSTOMER SERVICE:
Embrace the Providence Service Standards in all aspects of position
Present and conducts self in a professional manner
Provide support to coworkers and customers while demonstrating service excellence by building positive interpersonal relations to ensure productive and positive relationships are maximized
Develop a deep understanding of customer’s perspectives and needs and works to meet their expectations
Build a culture of true caring by behavior and interactions with others
COMMUNICATION/TEAMWORK:
Communicate in a compassionate and professional manner to patients, families and visitors
Demonstrate professional interpersonal skills and cooperates with other departments and members of the care delivery team to provide optimal continuity of care to patients and their families
Demonstrate commitment to teamwork and interacts harmoniously with others
Collaborate to ensure team success
Support new orientees in learning department routines
CRITICAL THINKING AND ORGANIZATION:
Utilize available resources. Recognizes errors/problems and takes corrective action
Demonstrate effective priority setting and organization skills to promote department flow and cost efficiency
Ensure smooth, efficient services and maximizes comfort and confidentiality for the patient
Anticipate and prioritizes workflow and adjusts work assignments to prevent delays and meet work flow demands
Assist with problems resolutions
PERSONNEL:
Demonstrate knowledge and support of quality improvement goals
Participate in department, facility and organizational projects or committees as assigned
Required qualifications for this position includes:
One (1) year of Secretarial/clerical experience
Detail oriented, able to organize work, set priorities, and remain comfortable with rapid changes in priorities
Able to work independently in a fast-paced environment with limited direct supervision
Proficient in the use of computers and software programs
Possibly wear a standard uniform
Preferred qualifications for this position includes:
About the hospital you will serve:
Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines.
The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.
We offer a full comprehensive range of benefits — see our website for details — http://www.providenceiscalling.jobs/rewards-benefits
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Requsition ID: P346122
Company: Providence Jobs
Job Category: Administrative Support
Job Function: Administration
Schedule: Full time
Shift: Day
Career Track: Admin Support
Department: 7006 PSJHC RADIATION ONC
Address: CA Santa Monica 2121 Santa Monica Blvd
Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
