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Providence Program Manager Financial Services OBHC in San Pedro, California


Providence is calling a Program Manager Financial Services OBHC (Full time/Day shift) to Providence Little Company Of Mary San Pedro Hospital in San Pedro, CA.

We are seeking a Program Manager Financial Services OBHC who will

be responsible for operational management of the financial services for the behavioral health program established by the California Department of Mental Health. Financial oversight includes the following:

  • Assist and coordinate the client (patient) financial screening required by the State of California Department of Mental Health

  • Employ the UMDAP (Uniform Method of Determining Ability to Pay) system to establish a reasonable, equitable, and uniform method to determine client (patient) liability

  • Provide timely communication to the staff and the client as it relates to client (patient) financial information

  • Provide program integrity audits to ensure DMH requirements are met on a monthly basis Oversite of program efficiencies and process

  • Apply PSJH Charity Policies and Procedures when clients are determined eligible

  • Adhere to compliance with regulations including charity care, community benefit as it relates to charity care, 501R, bankruptcy, probates and liens

  • Comply with Affordable Care Act regulations

  • Perform all duties in a manner that promotes the Providence St Joseph Health mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization

In this position you will:

  • Oversee DMH requirements are met for the patient financial forms and retention for the behavioral health program

  • Assist and coordinate the client (patient) financial screening required by the State of California Department of Mental Health

  • Routinely performs program integrity audits for the client financial forms

  • Manage the daily operations for the client (patient) financial screening process & assists the Behavioral Health Intake Coordinator as needed

  • Ensure team members and stakeholders are trained timely and effectively with timely completion of required DMH forms and policies, understands PSJH Charity policy and Practices, and reviews A46 Medicaid Eligibility and Enrollment

  • Build and maintain a culture where team members are focused on both individual and team targets; where goals and key performance indicators are understood, monitored and results celebrated

  • Identify, resolve and escalate major issues and service failures that impede success

  • Manage the process and tools for employee communication and knowledge sharing within the team

  • Oversee resolution of integrity/compliance/privacy concerns within the DMH Behavioral Health process

  • Build and maintain good working relationships with various internal customers and departments; i.e, RC Ministry Liaisons, Case Management/Utilization Management, Social Services, Access Services, Mission Integration, Patient Relations/Patient Safety/Quality Management, Billing, Denials, Contracting, Cash Posting, etc

  • Manage Memo of Understanding (MOU) with Health Benefit Exchange County Lead Organizations and Health Care Authority and ensure compliance with requirements outlined in the MOU (requirements vary by State)


Required qualifications for this position include:

  • Bachelor's Degree Or equivalent educ/experience

  • Minimum of seven (7) years’ overall experience

  • Minimum of five (5) years’ experience managing a team

  • Minimum of two (2) years’ experience in a multi-hospital and/or integrated healthcare system

  • 3 years experience in financial counseling or financial assistance

  • Demonstrated analytical skills

  • Demonstrated customer service skills

  • Ability to inspire and develop staff

  • Builds and manages effective teams

  • Effective leadership skills

  • Proven knowledge of a range of collection techniques such as skip-tracing, how to best utilize consumer credit reports to determine ability to pay, and how to better negotiate payment of accounts

  • Proven working knowledge of the Fair Credit Reporting Act (FCRA) and knowledge of how to read and interpret a consumer credit report

  • Proven understanding of the statute of limitations as it applies to the collection of medical debt

  • Proven knowledge of Affordable Care Act and Qualified Health Plan eligibility guidelines and enrollment criteria.

  • Proven knowledge of compliant cash handling processes

  • Demonstrated knowledge of HIPAA rules and regulations

  • Proven good knowledge of the Fair Debt Collections Practices Act and credit and collection laws

  • Proven ability to build and maintain high functioning teams that focus on the customer experience

  • Proven effective leadership skills

  • A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

  • Proven ability to work collaboratively in a team environment in a positive and professional manner

  • Demonstrated excellent verbal, written and interpersonal communication skills

  • Proven ability to provide professional service under pressure in a calm manner

  • Demonstrated ability to assess situations, and consider alternatives and implement appropriate course of action

  • Track record in taking decisive action to implement new processes, solutions or changes

  • Proven PC Proficiency in MS Windows and Office applications

  • Ensuring the delivery of high-quality services across all of Providence Health & Services, while managing the transition to the ORC model

  • Actively managing employee engagement and morale during a period of profound organizational change

  • Ability to manage remotely and travel as needed

  • Ensuring timely and appropriate communications to employees, patients and stakeholders about change

  • Defining and implementing common business practices across all regions

  • Helping to build and sustain the culture of ORC as part of the leadership team

About the hospital you will serve.

Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Financial Analyst

Location: California-San Pedro

Req ID: 258747