Providence Health & Services Customer Care Representative in Salem, Oregon


Providence is calling a Customer Care Representative to Providence Salem Home Services in Salem, OR.

In this position, you will:

  • Accurately verify patient insurance eligibility/benefits by:

  • Processing insurance changes in the Home Medical Equipment (HME) A/R system including revenue adjustments

  • Pricing

  • Equipment rental changes

  • Processing Certificates of Medical Necessity for all direct and consignment HME orders.

  • Work within Providence Home Services, which provides provides oxygen, durable medical equipment, medical supplies, nursing and pharmacy services to patients who do not require hospitalization, but need medical equipment to optimize their safety, comfort, and quality of life while at home.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 3 years of recent experience in insurance verification, insurance member enrollment, or medical billing or claims processing

  • 3 years of recent experience with computerized data inquiry or data entry required or combination of college/professional business school level training and experience

  • In compliance with the Providence Health & Services-OR Human Resources policy #302 “Background Checks”, a criminal background check is required for this position, based on assigned duties

Preferred qualifications for this position include:

  • College or professional business courses in medical terminology and International Classification of Diseases, 9th Revision (ICD-9) coding

  • Experience with multiple applications

  • Experience in a Durable Medical Equipment (DME) company or home health agency

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: Oregon-Salem

Req ID: 188347