Providence Health & Services Sr. Operations Center Technician in Renton, Washington
Providence is calling a Senior Operations Center Technician to Providence Health & Services in Renton, WA.
We are seeking a Senior Operations Center Technician to provide 24x7 Situational Awareness and incident response through monitoring and support of the network, servers, applications and interfaces and coordinates all information technology related Major Events across the enterprise. In addition they are responsible for ensuring backups are successful and media recovery processes are adhered to. Customer Service: Responsible for excellent customer service delivery and satisfaction, management and achievement of operating level agreements. Remain calm and professional under pressure, and major events that impact the customers. Provides customer communication and status updates, and minimizes unexpected interruptions in service. Triages issues, identifies the root cause and assigns problems to the correct team or service group once escalated. Provides required reports, uploads/downloads files and assists with system backups and ensuring all media is taken off site within our expected SlA's. Comprehend and assist with vendor troubleshooting and problem resolution. Monitors data center environment to ensure adequate temperature control and takes corrective action as required. Assists the Level 2 and 3 Technicians follow guidelines and processes around Major Incident/Event Management including documenting and tracking event and performing required communication utilizing all prescribed tools. Invoke Major Incident Manager, Security Incident Manager, and Privacy Incident Manager when necessary. Performs shift turnover and notify team members of major events and unresolved issues.
Essential Job Functions:
Providing tier 1 support capabilities for operational teams 24 hours a day, 7 days a week. Following standard operating procedures and training documentation, perform detailed workflows that are time sensitive and highly specific.
Understands organization support groups and directs communication initiation as needed.
Able to write scripts proficiently; Understands code management. Knowledge of 1-2 scripting languages.
Understands OSI model and how each layer interacts with the Network. Familiarity with multiple of the following: Cisco, Juniper, Palo Alto devices.
Expert user skills with desktop OS; Strong admin skills with one PSJH OS (Windows Server 2008 , AIX, Linux, vServer); Good understanding of virtualization technologies; Basic performance tuning skills; Expert experience using vSphere, XenCenter.
Understands security theory. Understands VPN technology and implementation. Understanding of cryptography, authentication and intrusion detection. Understands basic security intrusion response.
Tracks alerts as they arrive in the system. Able to correlate events as they pertain to other activities such as change management, maintenance work and/or external events such as power outages or vendor outages. Able to remedy situations based on alert information. Will own issues with medium complexity and will drive them to resolution.
Required qualifications for this position include:
Bachelor's Degree Computer Science, Business Management, or Information Services Or equivalent educ/experience.
5 years Information Services technical leadership experience in leading IS infrastructure operations teams
Advanced possesses strong technical aptitude
2 or more current: A , Net , Sec , CCENT, CCNA, MCP, MCSE, or equivalent.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Req ID: 208654