Providence Health & Services Senior Manager, Client Systems Engineering – Technology Services in Renton, Washington


Providence is calling a Senior Manager, Client Systems Engineering – Technology Services to Providence Health & Services in Portland OR, Beaverton OR, Renton WA or Burbank CA.

We are seeking a Senior Manager, Client Systems Engineering – Technology Services to direct the daily activities of an engineering team responsible for designing, developing, and implementing a computing infrastructure that supports all end-user devices within the PH&S system. The scope of activities includes all planning, design, and engineering activities associated with end-user devices (desktops, laptops, thin clients, tablets, mobile devices, etc.) as well as the computing infrastructure to support those devices (System Center Configuration Manager, Symantec End-Point Protection/Encryption, etc.). Additional responsibilities include developing and directing specific engineering programs/projects to support strategic initiatives (Virtual Desktop Infrastructure, new operating system deployments, etc.).

In this position you will have the following responsibilities:

  • Responsible for designing, engineering, developing, and delivering an information technology infrastructure that supports all end-user devices at PH&S.

  • Responsible for monitoring, evaluating, and integrating emerging technologies into the PH&S environment; responsible for developing engineering standards and policies related to emerging technologies.

  • Responsible for managing the daily activities of support, process, and new project activities for an engineering team and coordinating the utilization of staff needed to assist with other projects.

  • Responsible for the development and implementation of standards and policies for all end-user devices (PCs, thin-clients, tablets, etc.) and Delivery technologies (SCCM, WSUS, MDT, etc.) within the PH&S System.

  • Responsible for assigned departmental functions and activities supporting 7x24 coverage for multiple locations.

  • Responsible to support operational teams by serving as the highest escalation point for technology related issues; takes ownership to conduct Root Cause Analysis and recommend corrective actions to remediate known issues.


Required qualifications for this position include:

  • Bachelor’s degree in Computer Science, Business Management, Information Services or an equivalent combination of education and relevant experience.

  • 5 years of Information Services leadership experience (in a healthcare setting preferred).

  • 10 years total relevant experience, or an equivalent combination of relevant experience.

  • Demonstrated ability to effectively lead and manage a team of senior technology engineers in a large geographically dispersed (multi-state) healthcare environment

  • Demonstrated experience of successful design, engineering, and deployment of the following end-user technologies, Desktop operating systems (build, configure, upgrade, etc.), Desktop, thin client, and virtual desktop management tools (SCCM, JAMF, WDM/WCCM, XenDesktop/View, etc.) and Mobile devices (iOS, Android, etc.) and tools to support (XenMobile, MobileIron, Airwatch etc.).

  • Demonstrated ability to create and successfully execute strategic plans for highly complex technical issues.

  • Healthcare information services operations and support.

  • Experience standardizing complex and disparate processes and consolidating multiple teams into a single cohesive team.

  • Methodologies related to technology management such as system deployment, support, and life cycle.

  • Experience in process improvement methodology, change management, operational improvement in complex systems.

  • Must have proven ability to interact at and communicate to all levels of an organization.

  • Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.

  • Respected leadership skills, particularly in the areas of information technology, end-user computing, and desktop infrastructure, with detailed knowledge regarding core vendor strategies.

  • Demonstrated ability to provide leadership for the design, engineering, and implementation of technology solutions in support of strategic initiatives with an emphasis on employing solutions that maximize business value.

  • Ability to identify and implement changes and improvements that accomplish long-range objectives.

  • Thorough understanding of current developments and trends in desktop computing, mobile computing, desktop management, and other personal computing devices.

  • Strong vendor and contract management skills and ability to negotiate through challenging situations with both internal and external customers.

  • Broad expertise in information services related to computing infrastructure (including but not limited to desktops, servers, LDAP, and technology management tools).

  • Strong knowledge of current best practices in desktop deployment & management, mobile device deployment & management for iOS, Android, & Windows, and virtual desktop infrastructures.

  • Proactive identification of ways to enhance or improve service delivery to customers and technology standards.

  • Proficiency with operating and capital budgeting tools.

  • Ability to rapidly summarize complex information and present to others.

Preferred qualifications for this position include:

  • Master’s degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Portland

Other Location(s): California-Burbank, Oregon-Beaverton, Washington-Renton

Req ID: 188597