Job Information

Providence Principal User Experience Designer (Remote) in Renton, Washington


We are seeking a Principal User Experience Designer to:

  • Be a patient- focused Lead User Experience Designer with the compassion, curiosity, creativity, and empathy to support development of this emerging capability for Providence and to help drive the future of the patient financial experience in health care

  • Work closely with our interdisciplinary team of researchers, service designers and customer experience experts to identify actionable design principles, visualize and prototype transformative experiences, and co-create the path ahead for all things patient financial experience

  • Bring user experience & design excellence to our human-centered design process and support the evolution toward patient-centric service mentality within our organization

  • Be part of a team that is creating positive impact for our patients and the healthcare community by creating experiences that change people's lives for the better

You are:

  • A strong conceptual designer/design thinker

  • A strong communicator, able to engage and build trust with a variety of stakeholders

  • Able to evaluate design solutions in terms of holistic impact (user, business, technology, social)

  • Humble

  • Nimble and able to get results, sometimes in the face of ambiguity

  • Passionate about your craft

  • Perpetually curious

  • A compassionate, empathic thinker who loves to help others

In this position you will have the following responsibilities:

  • Contribute to all phases of design projects by developing thoughtful, impactful user journeys, concept sketches, user scenarios, data scenarios, user flows, experience maps, wireframes, information architecture, prototypes, interaction patterns and UI patterns

  • Actively participate and provide influence in experience research and service design strategy development

  • Ensure that established user needs and service strategy principles have direct impact in the design of user experiences

  • Collaborate seamlessly with clients, project managers, and others as appropriate

  • Provides counsel and feedback to stakeholders and other design team staff as needed

  • Coordinate with UX-related outside partners and vendors as needed

  • Demonstrate ability to balance projects and individual work to ensure timely, on-budget outcomes, or recommend appropriate modifications and updates to schedules

  • Study exemplars from design and other industries to learn, leverage, and hone your craft in digital experience design, as well as new technologies to support design experiences

  • Maintain and develop personal professional knowledge of digital design and its impact in the healthcare industry

  • Plan and facilitate design work sessions with cross-functional partners

Required qualifications for this position include:

  • Bachelor's Degree

  • 8 years Relevant work experience

  • 5 years working in and leading engagements in service design, innovation, Human Centered Design and/or Design Thinking workflows

Preferred qualifications for this position include:

  • Master's Degree in Relevant Design discipline such as service design, UX design, graphic design, design research, or design management.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P364379
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Schedule: Full time
Shift: Day
Career Track: Business Professional
Department: 4001 SS RC PATIENT ME ADM 2
Address: WA Renton 1801 Lind Ave SW

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.