Providence Jobs

Job Information

Providence Health & Services Team Coordinator - Alternative Care Site in Portland, Oregon

Description:

Providence is calling a Team Coordinator - Alternative Care Site (1.0 FTE, Days) to Providence Medical Group in Portland, OR.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Team Coordinator - Alternative Care Site who will be a key liaison between patients and their Patient Centered Medical Home Team, including providers, clinic staff, and other health care professionals. Their primary function is to provide leadership for a seamless experience of care for patients calling their health care team, providing answers to patients' questions, or connecting the patient with another team member, tracking clinic quality measures and facilitating outreach to patients regarding services that are due. The Team Coordinator must understand complex health systems, and help patients navigate the system to meet their healthcare needs.

In this position you will have the following responsibilities:

  • Coordinate operational needs of team responsibilities to include: staff schedules, provider Epic schedule optimization (daily access and capacity), and collaboration with CCC to ensure ancillary assignments are completed and patient care needs are met

  • Serve as primary team contact for other caregivers

  • Serve as primary mentor and coach for other caregivers who are answering phones and assisting patients with complex needs

  • Facilitate "one-touch" resolution of phone calls, answering the patients' questions and/or connecting them with a team member for resolution

  • Identify medically urgent or emergent situations and responds appropriately

  • Additional duties for the rooming position only: With additional training:

  • Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics

  • Document pertinent patient care information

  • Prepare rooms for new patients. Stocks room supplies and carts. Utilize and maintain supplies to minimize waste

Qualifications:

Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Completed college level courses focusing on building business acumen, critical thinking skills, writing skills, or business operations

  • Two (2) years Customer service experience with at least one (1) year of that in a healthcare clinical setting

  • Experience with electronic medical records

  • Demonstrated leadership skills

Preferred qualifications for this position includes:

  • Educational coursework in medical terminology or equivalent education/experience

  • Basic Life Support (BLS) Certification

  • Experience working within a team and with a diverse population

About Providence in Oregon.

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 300511

DirectEmployers