Providence Surgery Scheduling Specialist in Portland, Oregon
Providence is calling Surgery Scheduling Specialist - Surgical Services (1.0 FTE, Days) to Providence Saint Vincent Medical Center in Portland ,OR.
We are seeking a Surgery Scheduling Specialist - Surgical Services that will be accountable for scheduling various complex Surgical and Medical procedures by obtaining appropriate surgical procedure, specialized equipment, and other specialized resources, implants and current/historical medical information (i.e., ICD10 Coding, Medical History, including allergies and Patient Demographic Profile). Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. Surgical Scheduling Specialist must also think independently and make relatively complex decisions in a fast-paced environment. Provides superior customer service and service recovery, utilizing good judgment that meets or exceeds the expectations of patients, visitors, physicians and Providence Health System staff. Surgical Services Scheduling Specialist is accountable for the efficient coordination of the operating schedule(s) including: preoperative scheduling of surgical and medical procedures and assisting the OR manager, Associate Nurse Managers, Charge nurses, and Anesthesia Coordinator with daily facilitation of the schedule. The Surgical Services Scheduling Specialist serves as the liaison and first contact of communication for the operating room; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication.
In this position you will have the following responsibilities:
Schedule surgeries and other medical procedures according to approved guidelines including specialized blocks and group or individual physician blocked schedules. Must obtain necessary info and advise appropriate departments for emergent add on cases as well as print off necessary paperwork. Verify credentialing status of physicians requesting reservations for their patients and appropriate identification of procedure for accurate preference cards for proper utilization of resources.
Coordinate all Anesthesia requests outside of Surgical Services including DI, CT, CVL and Radiation Oncology.
Specialized scheduling for complicated Endovascular, Bariatric and Endo GI procedures.
Understand and utilize all aspects of EPIC. Verify patients full legal name, spelling and date of birth and accurately inputs all required information into Epic. Obtain needed information from numerous sources including all medical floors and referring physician offices.
Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously. Collecting and scheduling accurate information regarding surgical procedure scheduled, physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refers call to appropriate person/department.
Collaborate with surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts.
Communicate changes in surgery schedule to appropriate departments such as SPD, Surgery Supply, Control Desk, ANMs, MPU, Anesthesia and CVL
Required qualifications for this position includes:
High School Diploma -OR- GED
Intermediate Medical Terminology and Physical Anatomy coursework -OR- equivalent education/experience
Three (3) years Medical office or hospital experience in surgery field
Demonstrated outstanding customer service experience
Proficiency in the use of personal windows based computers, Microsoft office applications, such as Word and Outlook
Ability to learn quickly, as technology requirements change
Ability to work in a fast-paced environment with frequent interruptions
Ability to be an effective team member
Excellent interpersonal communication, problem solving, decision-making and organizational skills
Ability to handle multiple tasks under pressure
Ability to process and relate information appropriately
Demonstrate a customer service focus
Proficiency with use of computers and multiple business software applications
Strong knowledge of surgical procedures and equipment
Knowledge of requirements for insurance companies, including Medicare
Ability to follow directions accurately and completely
Maintain confidentiality of patient records
Preferred qualification for this position include:
Business or college courses.
Epic Scheduling Experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 270096