Providence Health & Services Service Equipment Specialist in Portland, Oregon
Providence is calling a Service Equipment Specialist - Home Medical Equipment Distribution (1.0 FTE, Evenings) to Providence Home Services Building in Portland, OR.
The scheduled hours for this position are 11:30am - 7:30pm - Days : Sunday - Thursday. Some overtime may be required.
We are seeking a Service Equipment Specialist - Home Medical Equipment Distribution who will instruct, educate, and deliver home medical equipment to patients. This position is required to educate and instruct each patient, family member or caregiver on the correct use and function of each piece of equipment delivered and completes all associated and required documentation. Perform home environmental safety inspections to include safe access into the home, throw rugs, and use of equipment in a multi-level home, smoke detectors, and working electrical outlets. Review the disaster preparedness instruction pamphlet and patient rights and responsibilities with the patient/caregiver. Perform customer service functions and facilitates minor equipment repairs. Follow The Joint Commission, Oregon State Health Administration, and Oregon Department of Transportation and Washington Department of Transportation regulatory guidelines. This is a front line position, that functions independently. The Service Equipment Specialist is responsible for communicating and coordinating service with patients, physicians, nurses, and referral sources. Providence Home Services Home Medical Equipment provides a variety of oxygen systems, home medical equipment, respiratory equipment, and soft goods for patients who do not require hospitalization but need medical equipment to recuperate and function in a home setting.
In this position you will have the following responsibilities:
Plan, coordinate and prioritize deliveries according to hospital discharges, urgent patient needs, and geographic area
Contact each customer at the beginning of each business day to establish a delivery time
Perform home environmental safety assessment evaluating for potential hazards for users of home medical equipment such as wheelchairs, walkers, hospital beds, canes, and oxygen systems
Instruct and educate patients or caregivers on the safe use of various home medical equipment
Maintain current knowledge of all patient care and vehicle equipment associated with job responsibilities
Maintain delivery vehicle
Maintain appropriate inventory levels on delivery vehicle
Responsible for tracking of company assets by identifying the asset and/or serial number on the delivery invoices
Ensure clean equipment is separated from soiled equipment within the delivery vehicle cargo area
Utilize Interpreter Service Policy and Procedure processes
Inform the patient of the full retail cost of the services provided at the time of the delivery
Maintain current knowledge accessing network providers and geographic delivery area for out-of-area after hours deliveries
Participate in departmental meetings and continuing education
Utilize phone techniques when speaking with patients or referral sources
Follow established answering service processes
Required qualifications for this position includes:
High school Diploma -OR- GED -OR- equivalent education/experience
Federal Motor Carrier Medical Examiners Interstate Certificate
Class C Oregon or Washington Commercial Drivers Permit
Must obtain a Class C Oregon or Washington Commercial License with Hazardous Materials and Air Brake endorsements within 60 days of hire start date
No more than one moving violation -OR- one chargeable accident within the last three years
In compliance with Providence Health & Services-OR Human Resources policy # 302 'Background Checks' a criminal background check for this position prior to hire
Preferred qualifications for this position includes:
Two (2) years of mechanical experience with home medical equipment
Two (2) years of experience in the home medical equipment industry
Two (2) years of experience in a customer service
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Biomedical Techs
Req ID: 258495