Providence Health & Services Service Area Director Hospitality in Portland, Oregon


Providence St. Joseph Health is calling a Service Area Director of Hospitality Services to Portland, OR

The Service Area Director of Hospitality Services directs all Food Service, Clinical Nutrition, Linen/Laundry Services, Meeting Services, Patient Transportation, Guest Housing, and Environmental Services departments at PSV, PPMC, PWF and PMH. The Director is accountable for achieving financial, quality and operational objectives. This includes establishing vision and strategy, achieving leadership continuity by implementing talent management processes, monitoring internal/external environment to identify and implement bell practices, and measuring outcomes to ensure goals are met. Responsible for program support team in related departments in the Oregon Region. Responsible for oversight of Regional sustainability efforts including the Recycle Center. The Director is responsible for oversight of the PMH community teaching kitchen. Coordinates the regional management teams in the above areas to collaborate in developing departmental structures that support shared resources, standardization and ongoing cost/quality/experience improvement. Works closely with the REH support teams (Segment leaders and District Directors) to insure support of local goal alignment with system and OR region goals. Serves as a Board Member for the PHSC Linen CO-OP.

As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. Providence St. Joseph Health (PSJH) and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.

In this position you will:

  • Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.

  • Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.

  • Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.

  • Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures. Consistently uses personal protective equipment as required and takes appropriate precautions whenever there is potential for contact with blood, body fluids, chemicals and/or other hazardous materials. Maintains knowledge of work-appropriate aspects of environment of care programs, complies with policies and reports unsafe conditions. Successfully complete Environment of Care Healthstream modules in the required timeframes and participates in fire drills and emergency exercises.

  • Develop individual objectives consistent with the Providence Health System's Oregon Management System. Measure and report on individual objectives quarterly.

  • Develop and implements the goals and objectives of the Regional Departments.

  • Develop an integrated process for preparing and implementing a strategic plan for the areas of responsibility. Annually review and update strategic plan to reflect changing patient and customer needs and strategic opportunities.

  • Lead and direct quality improvement efforts. Encourage and support involvement of staff in coordinated quality improvement activities.

  • Ensure the provision of high quality services by:

  • Recruiting and selecting qualified and outstanding employees.

  • Developing and implementing regional quality/service improvement activities.

  • Meeting accreditation requirements.

  • Developing regional Mission focus at all service sites.

  • Eliciting feedback from employees, physicians and patients/clients regarding service satisfaction and implementing appropriate action to effect change.

  • Meeting safety/infection control standards to protect patients /clients, visitors and employees in all service environments.

  • Supporting and enhancing employees" expertise to maintain/develop knowledge, skills, abilities and attitudes which promote excellence and quality outcomes.

  • Ensure continued development and ability of services by:

  • Developing and implementing new and improved services.

  • Designing, developing, implementing and leading the design of patient, retail and clinical services to provide a comprehensive program for the region.

  • Establishing and maintaining strong relations and communications with hospital and community services.

  • Coordinating and developing collaborative services with various departments/programs to enhance end user service received.

  • Representing Regional Services accurately and effectively when participating in system committees, work groups and task forces.

  • Serving as a general consultative resource to other service areas within PHS and under the direction of Engineering and Hospitality.

  • Conducting research/studies to evaluate service quality and outcomes.

  • Creating/Responding to opportunities for service development with departments/community/region.

  • Collaborating with Medical/R3gional Directors to implement service strategies and plan service development.

  • Leading management team in planning, organizing and responding to identified trends and create opportunities for growth, development and improvement of services.

  • Enhancing personal expertise to stay current regarding services, trends and changes in health care.

  • Coordinate day operations by:

  • Establishing and implementing regional policies and procedures.

  • Establishing and controlling budgets and expenses.

  • Monitoring quality control statistics and leading and implementing changes to meet standards.

  • Leading and coordinating regional management team providing essential information/direction to allow effective staff/service management.

  • Monitoring, directing and negotiating contracted services.

  • Writing reports and communications to respond to requests and providing feedback and input regarding operations.

  • Developing and monitoring annual regional, department, management team and service objectives/standards and goals.

  • Achieve and maintain efficient and cost effective services by:

  • Establishing and promoting positive team problem solving to empower employees to act effectively to cause change.

  • Promoting innovation to identify new system efficiencies.

  • Utilizing decision support systems to track product line services and resources regionally.

  • Developing new systems which increase organization and control utilization of resources in all service areas and service environments.

  • Ensure optimum quality of work life environment for employees by:

  • Evaluating staff performance, and if necessary, disciplining or discharging staff who fail to meet expected performance standards according to established policies.

  • Supporting staff's professional growth and development.

  • Providing opportunities for staff involvement in decision making.

  • Conducting annual staff satisfaction surveys and incorporating staff input and suggestions to improve services/operations.

  • Recognizing outstanding service by staff.

  • Providing a positive and supportive work environment which motivates productive, effective and team-oriented performances.


Required qualifications for this position include:

  • Bachelor’s Degree from an accredited school with a major in food or hospitality administration, clinical dietetics, business administration or related field.

  • Expert knowledge of service related operations, market research and development, safe food handling standards and practices, management principles, strong interpersonal communication and managerial skills required.

  • Advanced education in area of food or environmental services, change management, human resources, business and quality management.

  • 7-10 years of progressively responsible experience and demonstrated accomplishments.

  • Current driver’s license required.

Preferred qualifications for this position include:

  • Master’s degree, preferred.


Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle


As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.


Providence St Joseph Health is proud to be an Equal Opportunity Employer that does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.


As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

We offer a full comprehensive range of benefits - see our website for details

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Director / Executive

Location: Oregon-Portland

Req ID: 187353