Providence Health & Services Rehabilitation Office Assistant in Portland, Oregon
Providence is calling a Rehabilitation Office Assistant - Outpatient Physical Therapy (0.8 FTE, Days) to 507 Building near Providence Portland Medical Center in Portland, OR.
We are seeking a Rehabilitation Office Assistant - Outpatient Physical Therapy who will provide scheduling and front desk support services.
In this position you will have the following responsibilities:
Answer department telephone lines, directs callers per department procedures, relays messages and provides routine information to callers regarding rehabilitation services
Monitor reminder calls System for messages and relay the communication as appropriate
Managing EMR in basket message system
Greet patients/visitors, answers questions and provides information as needed
Demonstrate basic patient registration practices
Schedule and coordinate appointments and monitors appointment schedules daily; work patients into therapists schedules as needed
Assess and facilitate workflow within the department, e.g. informs therapists of patient arrivals, alerts therapists to problems
Collect patient payments per department procedure, cash drawer reconciliation
Arrange or assist in arranging patient transportation and language interpreters per department procedure
Schedule patients for therapy appointments. Maintains multiple therapist schedules, keeping schedules current, filling vacancies due to cancellations and editing as needed
Telephone and/or interview patients and/or family members to obtain accurate registration information and to arrange patient schedule
Ensure accuracy of patient insurance information and coordinates insurance pre-authorizations with Rehab Insurance Verification Specialist, therapist, patient, physician offices and insurance companies
Required qualifications for this position includes:
- High School Diploma -OR- GED
Preferred qualifications for this position includes:
One (1) year experience in a customer service-oriented environment.
Experience in medical environment, -OR- Rehab field, -OR- Working with medical terminology.
One (1) year experience utilizing MS Office Suite or other Windows-based software programs.
Experience with computerized patient scheduling programs
AHA HeartSaver certification, -OR- American Heart Association (AHA) - Basic Life Support (BLS) certification
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Non-Clinical)
Req ID: 263383