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Providence Health & Services Qualified Mental Health Associate, ED - Full Time, Days in Portland, Oregon


Providence is calling a Qualified Mental Health Associate Emergency Department - Emergency Svcs Behavioral Hlth (0.9 FTE, Days) to Providence St Vincent Medical Center in Portland, OR.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Qualified Mental Health Associate Emergency Department - Emergency Svcs Behavioral Hlth that will provide intervention and continuity of care to patients with behavioral health concerns and/or severe psycho-social stressors. Interventions involve providing supervision, emotional support, behavioral intervention, and basic care needs while functioning in the role of Qualified Mental Health Associate.

In this position, you will:

  • Monitoring and Intervention Function:

  • Provide direct and supportive care to mental health patients in the Emergency Department setting

  • Monitor patient acuity and changes in behavior

  • Attend to patients 'emotional needs' as designated in the care plan

  • Maintain awareness of the physical environment, milieu, and problems that could endanger others including observation of patients in relation to their disabilities, age, medical diagnosis and mental health condition

  • Assist Crisis Intervention Specialist, nurse, or physician with therapeutic interventions and plan of care

  • Legibly document observations and interventions in clinical record

  • Teaching/Coaching:

  • Educate and prepare patients for clinical intervention changes to the plan of care

  • Provide appropriate support and education for the patient, family, or support persons

  • Monitoring and Ensuring Continuity of Care:

  • Maintain continuity of patient care between nursing and crisis Intervention Specialist

  • Assist with information flow between members of the care team

  • Report problems and/or concerns including change in condition to crisis intervention specialist, Emergency Department nurse, Emergency Department psychiatrist and/or Emergency Department physician in a timely manner

  • Provide and document constant observation of patient in restraints or seclusion

  • Provide consultation to nurses and care team around ongoing therapeutic care for patients in the Emergency Department

  • Effective Management of Urgent Changing Situations:

  • Attempt to meet patients' immediate needs and problem solves urgent requests as clinically appropriate

  • Observe all patients for safety within milieu during restraints or seclusion episodes

  • Coordinate with the Charge Nurse the immediate relocation of patients to ensure the safest management of volatile situations

  • Helping:

  • Assist with department security and flow


Required qualifications for this position include:

  • Bachelor's Degree in a behavioral science field; preferably in mental health related field such as social work, psychology, and/or counseling -OR-

  • A combination of at least three (3) years or work, education, training, or experience required, must meet qualifications of a Qualified Mental Health Associate as identified by OARS 309-032-001 through 1295

  • Annual training in Prevention and Management of Assaultive Behavior (PMAB) within sixty (60) days of hire

  • Current ALS - Basic Life Support (BLS) certification within sixty (60) days of hire

  • Two (2) years experience providing direct care assistance to individuals with behavioral health concerns and/or severe psycho-social stressors and/or Development Disabilities

Preferred qualification for this position include:

  • Crisis Intervention -OR- emergency experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the

Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Behavioral Health

Location: Oregon-Portland

Req ID: 320441