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Providence Principal Program Manager PSJH in Portland, Oregon


Providence St. Joseph Health is calling a Principal Program Manager PSJH to our location in Redmond, WA; Seattle, WA; Portland, OR; Irvine, CA or Beaverton, OR.

PSJH is seeking a Principal Program Manager to be accountable for a key strategic program tied to transforming the technology service delivery model across all of our hospital operations. This multiyear enterprise level program will work to align core technology service delivery across the operating model to drive towards a better caregiver experience, improved patient outcomes, and better alignment between clinical operations and technology delivery. Under the direction of executive leadership from Information Services and Real Estate, this position will setup governance and program structure to ensure successful delivery of 5 project workstreams tied to service delivery, governance, procurement, information security, and technology tools. This position will work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS and Real Estate groups required to deploy IS services and technology.

The Principal Program Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the program. This position will facilitate between executive leadership, resource managers of all IS teams, project management and consulting resources, and will be responsible for engaging executive leadership and communicating status of the program. The Principal Program Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables.

To ensure the success of their program(s), Principal Program Managers work collaboratively with multiple members of the project team(s)- including directors in organizational development, IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. The Principal Program Manager may oversee teams of caregivers supporting program work as needed.

The Principal Program Manager ensures projects related to the program are planned and executed in a manner that supports the PSJH Mission, and supports integration and collaboration across the health system while meeting the organizational objectives.

In this position you will have the following responsibilities:

  • Be responsible for advising, consulting, and managing a number of complex projects under a common objective at PSJH under a single program (or across several programs) designed to support PSJH to achieve strategic goals and initiatives - including but not limited to - IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure.

  • Work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. Typical programs assigned to a Principle Program Manager will span across several of these operational pillars and functional areas and will require collaboration and coordination with other programs.


  • Develop projects within a program in alignment with the organization’s strategic plans and objectives with little/no oversight from PPMO leadership

  • Influences decisions in partnership with program leadership in order to ensure work toward common objectives

  • Proactively informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets with little/no direction from PPMO leadership

  • Facilitates strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts with little/no direction from PPMO leadership"


  • Proactively and independently manages client expectations for timelines and deliverables throughout the project/program lifecycle with little/no intervention from PPMO leadership

  • Develop and gain sponsor approval for project delivery dates.

  • Manage portfolio programs with very high complexity, strategic priority and/or visibility, system and/or regional priority - typically at an enterprise level

  • Engages and organizes the assignment of activities of multi-functional, large-scale teams, as well as the project estimates, task dependencies and schedule.

  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans with little/no direction from PPMO leadership

  • Proactively and independently develops, initiates and manages a communication plan, including regular program status reports

  • Manages stakeholders and multiple project teams in the context of a single or multiple program(s) with little/no intervention from PPMO leadership

  • Acts as a coach and mentor to others, especially (but not limited to) other project management staff, leaders, project leads, and customers


  • Pro-actively and independently develops root cause analyses and process improvement plans.

  • Maintains all program artifacts and sets the standards for other program/project management resources on the program(s)

  • Prepares and delivers presentations to senior leadership, management and stakeholders with little/no support or intervention from PPMO leadership

  • Other duties as assigned.


Required qualifications for this position include:

  • Bachelor's Degree or equivalent education/experience.

  • 8-10 years Information Services/Information Technology and/or Healthcare Industry experience.

  • 8-10 years in the project / program management field.

  • 1-3 relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.).

Preferred qualifications for this position include:

  • Master's Degree.

  • Experience in technology program and/or project management.

  • Experience working in a healthcare setting connected to care delivery (either as a clinician or operational leader).

  • PMP (Project Management Professional) certificate

  • PgMP (Program Management Professional) certificate

  • Six Sigma certificate

  • LEAN certificate

  • CQIA (Quality Improvement Associate) certificate

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Project/Program Management

Location: Washington-Redmond

Other Location(s): Washington-Seattle, Oregon-Beaverton, Oregon-Portland, California-Irvine

Req ID: 294048