Providence Jobs

Job Information

Providence Principal Hardware Asset Management Software PSJH in Portland, Oregon


Providence St. Joseph Health is calling a Principal Hardware Asset Management Software PSJH to our location in Portland, OR; Beaverton, OR; Renton, WA or Irvine, CA.

We are seeking a Principal Hardware Asset Management Analyst - Information Services to provide expertise about CMDB (configuration management database) and hardware asset management best practices. He/She will be responsible for assisting in building out the configuration management database (CMDB) in support of biomed devices as well data dictionaries and performing inventory analysis.

As principal, oversees the data in the CMDB, reviewing the data for quality and completeness and working with CI class owners to ensure they are managing their data appropriately. The principal supports the infrastructure of the CMDB by creating new classes, models, and vendors as necessary. The principal is an expert in the ServiceNow Asset and CMDB modules and assists in identification and troubleshooting of CMDB/asset problems, escalating as necessary. In addition, the principal validates ServiceNow enhancement requests and maintains the ServiceNow Hardware Product Catalog.

The principal maintains ServiceNow training documentation and all CMDB/hardware asset management SOPs. Additionally, the principal maintains the enterprise Hardware Standards List and actively participates in and may lead the CMDB/Asset Management Workgroup meetings. The principal also participates in Hardware Asset Management roadmap planning and determining key strategies for the department to support TEO top initiatives, the IS Strategic Plan, and Health 2.0. Enterprise accountabilities include: defining business requirements for asset/CMDB, and staying abreast of industry best practices in hardware asset management and any potential impact to the organization.

The incumbent performs all duties in a manner that promotes the Providence St. Joseph mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Provide analytic support in evaluating Biomed asset inventory.

  • Provide subject matter expertise in hardware asset lifecycle, reclamation and disposal processes and procedures.

  • Provide subject matter expertise for the ServiceNow CMDB and Asset modules.

  • Work with IS leadership, CI Class Owners and ServiceNow application team to recommend enhancements/optimizations to the ServiceNow CMDB and Asset modules.

  • Work with IS leadership, ServiceNow governance and various end users/groups to recommend enhancements/optimizations to the ServiceNow Product Catalog and workflows associated with the catalog.

  • Provide input into improving HAM information reporting and metrics.

  • Establish HAM processes and procedures.

  • Provide technical guidance to ensure that HAM systems are working effectively and that proposed systems will meet organization’s future needs.

  • Provide guidance for large-scale projects on asset management processes. (how to do large-scale manual asset uploads).

  • Create and maintain internal training materials to provide training to appropriate information systems staff for procedures, processes and knowledge transfer.


Required qualifications for this position include:

  • Bachelor’s degree in Computer Science, Business, IS Asset Management or equivalent education/experience.

  • 8 years of HAM related experience, with a Bachelor's degree, OR 10 years of HAM related experience without a degree.

  • Strong analytic back ground.

Preferred qualifications for this position include:

  • Master’s degree Computer Science or Business.

  • Working knowledge of desktop software applications (e.g. MS Outlook, Word, Excel, Access, Internet, E-mail).

  • ITIL Certification.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Oregon-Portland

Other Location(s): Washington-Renton, Oregon-Beaverton, California-Irvine

Req ID: 288386