Job Information

Providence Patient Relations Representative - Immediate Care Gateway *$1,350 Sign-on Bonus* in Portland, Oregon

Description

Providence is calling a Patient Relations Representative - Immediate Care Gateway (0.9 FTE, Days) to Gateway Medical Plaza Portland in Portland, OR.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

Shift: Weekend work required, currently looking for 3 12 hr shifts, Sunday is a definite must, other days can be variable

$1,350 Sign-on Bonus for external candidates and eligible rehires who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.

We are seeking a Patient Relations Representative (PRR) - Immediate Care Gateway to be the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service

In this position you will have the following responsibilities:

  • Provide excellent customer service and serve as first point of contact to patients or visitors in person or by phone

  • Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies

  • Operate multi-line telephone system; route calls and respond to general inquiries

  • Register patients; update demographic and insurance information

  • Make patient appointments and monitor appointment schedules daily

  • Review charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness

  • With additional training:

  • Greet incoming patients, obtain initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics

  • Document pertinent patient care information

  • Prepare rooms for new patients

  • Stock room supplies and carts

  • Utilize and maintain supplies to minimize waste

Required qualifications for this position includes:

  • One (1) year of customer service experience -OR- successful completion of a Providence internship

  • Basic computer skills including Microsoft Windows and Office Applications

Preferred qualifications for this position includes:

  • One (1) year of medical office -OR- healthcare experience

  • Basic experience with Electronic Medical Records (EMR) and/or computerized billing systems

  • Medical terminology experience

  • Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P348487
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Schedule: Full time
Shift: Day
Career Track: Admin Support
Department: 5011 PMG N IC GATEWAY
Address: OR Portland 1321 NE 99th Ave

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.