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Providence Health & Services Patient Placement Coordinator in Portland, Oregon

Description:

Providence is calling a Patient Placement Coordinator - Transfer Center (0.8 FTE, Variable/Rotating) to Providence Office Park Portland in Portland, OR.

$1,500 Referral Bonus

We are seeking a Patient Placement Coordinator - Transfer Center who will be responsible of reviewing and assigning bed placements for patients requiring admission to units within an acute care ministry within Providence Oregon. This includes admissions from emergency departments, direct admissions, future admissions, inter-unit transfers, and surgical placements. Chart review and/or calls to clarify bed criteria will be performed to assure appropriate bed placement. The Patient Placement Coordinator collaborates with nursing, physicians, EVS, transportation, and others to define, reduce and eliminate barriers within the system which may impede patient flow. The Patient Placement Coordinator works diligently and collaboratively within a multidisciplinary environment, provides superior communication, customer service and service recovery, utilizes good judgment and independent thinking that meets or exceeds the expectations of physicians, patients, visitors, and multidisciplinary staff members. The Patient Placement Coordinator has responsibility for excellent communication, bed control assignments, and the coordination of transportation scheduling in an interdisciplinary, professional manner.

In this position you will have the following responsibilities:

  • Coordinate and documents inpatient bed placements, communicates with nursing units and House Supervisors in a timely manner based upon identified standards

  • Assist RN Transfer Center colleagues in maintaining accurate record of all physician consultation and telemedicine requests when call volume may prohibit the RN partner from taking all calls in a timely fashion

  • Assist RN Transfer Center colleagues in final patient placement details for transferred patients, including communicating relevant phone numbers for report to the referring facility

  • Directly responsible for appropriate bed placement of patients according to medical need and capacity of nursing unit and hospitals throughout the region

  • Maintain accurate record of all bed assignments across the Oregon region

  • Constantly monitors and assesses bed availability to ensure timely placement; determines whom to accept and/or place in conjunction with House Supervisors, Transfer Center RNs, and RN Expeditor

  • Provide superior customer service and service recovery when customer service standards are not met

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome with critical decision making

  • Promote Providence St. Joseph Health as a premier service organization by treating customers with compassion and respect

  • Identify, resolve, and escalate major issues and service failures that impede success

  • Ensure that compliance is met with federal and state regulatory authorities which include, but are not limited to, The Joint Commission, EMTALA, and HIPAA, in addition to Providence St. Joseph Health policies, procedures, and code of conduct in all aspects of role performance

  • Use effective communication and interpersonal skills to collaborate with key persons and departments to facilitate and maximize patient flow

  • Be responsible for facilitating forward patient flow for all patients

  • Able to act independently and apply knowledge of hospital, unit admission criteria, and type of care provided in each department to appropriately place patients by utilizing critical thinking and problem solving skills

  • Attend ministry and regional huddles to understand inter-unit patient placement needs, staffing, capacity and to communicate any patient placement needs or issues

  • Establish good rapport and cooperative working relationships with personnel in the organization and the community for which Providence serves

  • Maintain positive, collaborative interactions with physicians, department leaders, and staff members to determine the needs of the facility and community

  • Provide outstanding customer service/patient experience by answering calls in a friendly and positive manner, keeps hold time to a minimum and caller informed, and resolves all inquiries in a timely fashion

  • Provide accurate and timely follow up with staff, providers, patients, families, and sending facilities

  • Adhere to all organizational and departmental policies and procedures

  • Adapt to change with a willing and innovative spirit

  • Provide clear, concise, pertinent reports/information

  • Communicate effectively with patients, physicians and staff in a professional manner

Qualifications:

Required qualifications for this position includes:

  • Associate's Degree -OR- equivalent education/experience

  • One (1) year Health care experience

  • Demonstrated problem solving skills

  • Demonstrated written communication skills

  • Strong verbal communication and listening skills

  • Proficient in English written and verbal communication skills

  • Demonstrated customer service skills

  • Effective interpersonal skills

  • Promote information sharing

  • Articulate and responsive to colleagues

  • Able to build strong customer relationships

  • Effective conflict management skills

  • Able to influence internal and/or external constituents

  • Able to represent the company with external constituents

  • Able to simultaneously handle multiple priorities

  • Assume personal responsibility for actions

  • Demonstrated ability to maintain confidential information

  • Demonstrate a high level of accuracy, even under pressure

  • Demonstrate excellent judgment and decision making skills

  • Excellent organizational skills

  • Friendly and service-oriented

  • Highly thorough and dependable

  • Maintain a high degree of professionalism

  • Perform work independently with minimal supervision

  • Possess flexibility to work in a fast paced, dynamic environment

  • Proactively approaches responsibilities

  • Demonstrated time management and priority setting skills

  • Demonstrate a high commitment to quality

Preferred qualifications for this position includes:

  • Bachelor's Degree in a healthcare field

  • Bed placement experience

  • Registrar experience

  • Possess a strong technical aptitude

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Variable

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 315935

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