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Providence Health & Services Marketing Operations Program Manager in Portland, Oregon

Description:

Providence St. Joseph Health is calling a Marketing Operations Program Manager to our location in Portland, OR. This role can be remote in the footprint of Providence in the states of AK, OR, WA, CA, MT or TX.

We are seeking a Marketing Operations Program Manager who will be the owner of all defined Marketing Programs. Marketing programs include ongoing on demand fulfillment processes and large (and complex) annual mailings. As owner of defined programs, this role is responsible for strategic planning, creating and maintaining program project plans that encompass the entire implementation life cycle of the program; inclusive of developing the timeline and budget, leading annual program implementations, managing all internal and external stakeholders, working closely with IT for data extract updates and testing, and managing ongoing monitoring and reporting of all programs. The Marketing Operations Program Manager should have a continual focus on process improvement, and is expected to review all programs at least annually and present improvement opportunities to Marketing leadership when appropriate. Performs all duties with a minimum of direct supervision and in a manner which promotes a team spirit and reflects our Mission and values.

MAJOR CHALLENGES:

  • Completing a high volume of work requiring a high degree of attention to detail within short time frames in a timely,

accurate and professional manner.

  • Challenging regulatory environment demands ability to affect mandated changes to appropriate materials on an immediate

basis.

  • Establishing effective work priorities, demonstrating good judgment, flexibility and adaptability to changing needs and

competing demands.

  • Interacting positively and professionally with a wide variety of internal and external stakeholders.

  • Gaining and maintaining knowledge of the wide variety of product portfolios and benefits associated with Commercial, ASO,

Medicare, Medicaid and Individual lines of business.

In this position you will have the following responsibilities:

  • Owner of defined Marketing Programs

  • Creates and maintains program project plans

  • Oversees testing prior to implementation with internal IS agile teams and with contracted vendors.

  • Owns and maintains detailed end to end process documentation as related to programs

  • Inclusive of needs and tasks of cross functional stakeholders (IS, Compliance, Membership Accounting, Product & Benefit Management) and external vendor partners

  • Leads cross functional work groups, inclusive of managing project meeting series and stand-ups when necessary to maximize efficiency and effectiveness of work.

  • Manages the creation of, and prepares correspondence, memos, schedules, reports, special projects, agendas, minutes,

  • contracts, presentations, overheads, and flowcharts with little or no guidance. This may involve obtaining, organizing and

  • planning suitable presentation of content. Routes, answers or prepares responses to inquiries with little or no guidance.

  • Recommends process improvements related to Marketing Programs, and leads implementation of improvements when approved.

  • Establishes and promotes positive working relationships within the division and throughout PHP.

Qualifications:

Required qualifications for this position include:

  • 8 years work experience in a program support role (i.e., Program Coordinator/Manager)

Preferred qualifications for this position include:

  • Bachelor's Degree or equivalent educ/experience

About Providence in Oregon.

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Marketing/PR/Communications

Location: Oregon-Portland

Other Location(s): Washington-Renton, New Mexico-Hobbs, Alaska-Anchorage, Montana-Missoula, Texas-Levelland, California-Irvine

Req ID: 327373

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