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Providence Manager, Telecom Applications PSJH in Portland, Oregon

Description:

Providence St. Joseph Health is calling a Manager Telecom Applications PSJH to our location in Renton, WA; Portland, OR; Beaverton, OR; Anaheim, CA; Anchorage, AK or Lubbock, TX.

We are seeking a Manager, Telecom Applications to provide oversight and leadership for services, processes and resources related to clinical or business services for the PSJH organization. The PSJH IS organization supports 50 hospitals, 800 clinics in addition to 35 provisioned locations spanning 7 states. Responsible for working with key stakeholders, executives, vendors, technical architects and analysts to ensure that applications are provided in alignment with the goals of the organization. Participates in recommendations on local, regional and enterprise application investments. Development and adherence to intake processes and demand management are key components of this work. Responsible to define and lead enterprise-level services to support customer solutions throughout the PSJH organization. Also responsible for participating in defining operational tactics to support strategic initiatives. Leads technical support teams to design, implement and interoperate disparate solutions to support. Also works closely with supply chain to ensure product pricing and service delivery are managed closely with the appropriate supporting documents. As part of the ongoing management of the area, will be accountable for managing budgets, maintaining maintenance contracts, and application lifecycle. Manages daily operational support as well as oversight of demand initiatives for the service line.

In this position you will have the following responsibilities:

  • Develops and execute enterprise level methodology and processes to support the service lines in the portfolio, including adherence to said processes and methodologies.

  • Ensures that the Applications division is supporting the IS organization needs and meets the needs of the organizations, including participation and execution of overall strategic plans and goals at all level of the organization.

  • Provides proficient verbal and written communications to all levels of the organization.

  • Manages customers expectations regarding measurement and ultimate success of Information Services projects or initiatives; ensure measurable outcomes are defined and reported.

  • Collaborate with various application teams to ensure that team are collaborating and staying in sync on upgrades, optimization and integration where needed.

  • Develops team budgets and manage expenditures related to team operations, including creating budget plans for application growth and capital project budget requests.

  • Facilitates teamwork including role definition, accountability, and motivate staff, including performance evaluations.

  • Actively participates in optimization of processes and leads initiatives to improve service delivery, increase value to the organization and promote stewardship.

  • Identifies support requirements for applications and ensure that resourcing is maintained through demand management.

  • Participates and facilitates on call rotation for application continuity and disaster recovery scenarios.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Information Technology, Management, Business or Healthcare Oriented degree.

  • 5 years Information Services Leadership experience.

  • 6 years IT related experience.

Preferred qualifications for this position include:

  • Telecom Experience – Managing, deploying, maintaining, upgrading, retiring

  • Cisco Cloud UCM is a plus

  • Application Experience (Telecom preferred) - Managing, deploying, maintaining, upgrading, retiring

  • Specific applications that are a plus:

  • Vocera

  • SPOK

  • 1Call

  • Spectralink

  • Application Rationalization (Lifecycle)

  • Healthcare experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Renton

Other Location(s): Oregon-Portland, Oregon-Beaverton, Alaska-Anchorage, California-Anaheim, Texas-Lubbock

Req ID: 269392

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