Providence Health & Services Food Service Coordinator in Portland, Oregon


Providence is calling a Food Service Coordinator (1.0 FTE, Days) to Providence Portland Medical Center in Portland, OR.

In this position you will:

  • Provide a high level of customer service for patients, family members, volunteers, physicians, and staff.

  • Adhere to the Service Excellence Standards of Behavior guidelines at all times.

  • Have a comprehensive knowledge of, and be compliant with, specified regulatory requirements, food safety, and sanitation regulations for food service in a health care environment.

  • Follow proper sanitation procedures and practices to assure the cleanliness and sanitation of warewashing, service ware, and equipment in the work area.

  • Adhere to county/state health department, hospital, and department standards, policies, and procedures at all times.

Patient Dining Coordinator Role:

  • Coordinate the provision of attractive nutritious meals to patients by timely and accurate assembly of food trays and the timely delivery of meal carts to designated nursing units in a courteous, friendly manner.

  • Assure patient dining services runs smoothly to provide a positive food experience for our patients.

  • Meet and routinely visit with patients and families to address concerns and assure patient satisfaction is achieved.

  • Assure all areas are well stocked, clean, and orderly.

  • Coordinate the daily operation of the Food and Nutrition Services department to assure quality service, product, and operation standards are achieved.

  • Coordinate daily operations, which includes Provtime review, directing, scheduling, coaching, and training employees.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items, workflow, job description, job outlines, practices, and procedures.

  • Be responsible for data entry, quality control/monitoring, and preparation of daily operational reports.

  • Refer to decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager.

Retail Dining, Barista, and Catering Role:

  • Coordinate the provision of courteous, friendly food service to hospital employees, visitors, and physicians by setting up, stocking, replenishing, and cleaning service areas.

  • Coordinate daily operation of retail food service outlets to assure quality service, product, and operation standards are achieved.

  • Schedule employees, coach and train, order food and supplies, handle cash, Provtime review, and operational reports.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items and practices and procedures related to the operation of the retail food service outlets.

  • Assure quality service and product is provided and operation standards are achieved.

  • Assure that all retail areas are well stocked, clean, orderly, and ready for customers.

  • Assist as needed in taking orders, assembly and service of customers’ orders, operating cash register, busing tables, preparing food, operating dish machine, taking phone orders, and providing espresso coffee service.

  • Provide catering services including production, services, set up and clean up, cash reconciliation, and placing orders with vendors.

  • Refer to decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager.

Coordinator Catering Role:

  • In addition to the above, assure a quality catering experience for our customers.

  • Perform event costing, supply ordering and menu planning as needed.

  • Clean and re-stock the doctor's dining room.


Required qualifications for this position include:

  • Valid County Health Department Food Handlers Certificate or ServSafe Certification at the time of hire

  • ServSafe certification within 1 year of hire

  • Knowledge, skills and abilities are typically acquired through college course work, supervisory training, or equivalent knowledge plus 3-5 years of experience in food service.

  • Knowledge of food service principles and basic supervisory principles

  • Math skills necessary to calculate food costs, daily cash balancing, etc

  • Understanding of retail profit and loss accounting practices

  • Ability to read, speak, and understand English in order to communicate and give/follow instructions and directions

  • Dietary Coordinators: knowledge of patient diets and diet office computer knowledge/experience

  • Catering Coordinators: knowledge in menu planning and organization of catered events

Preferred qualifications for this position include:

  • Food service management experience

  • Catering Coordinators: experience with event scheduling software knowledge/experience

  • Retail Coordinators: point of sale software knowledge/experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Food Service Attendant

Location: Oregon-Portland

Req ID: 208629